Mary Beth Syer
San Marcos
Summary
Adaptable Front Office Associate dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Associate
John Newcombe Tennis Ranch
San Marcos
04.2024 - Current
- Managed check-in and check-out processes for guests efficiently.
- Provided exceptional customer service to enhance guest experiences during their stay.
- Completed daily reports of all transactions, including payments and cancellations.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
Pool Guard
PVPOA
06.2023 - 08.2023
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Managed access to restricted areas using key cards or codes to ensure only authorized individuals entered secure spaces.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Summer Cheer Camp Instructor
Lone Star Cheer Association
06.2022 - 08.2022
- Taught middle school and high school kids cheer dances and stunts all over Texas.
- Directed the teams and handled legal paperwork.
- Kept athletic and games equipment and facilities organized and maintained.
- Led groups of children safely through variety of camp activities.
Theater Team Member
Cinemark
03.2022 - 06.2022
- Prepared movie theater food items according to standardized recipes and directions.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Fostered positive relationships with patrons by actively engaging in friendly conversation and answering questions about upcoming events or shows.
Seasonal Lifeguard
Twin Lakes YMCA
Cedar Park
06.2021 - 08.2021
- I watched over kids and adults in the indoor and outdoor pool
- Completely the weekly physical requirements
- Tested the pH and chlorine levels of the water
- Performed swim tests for kids under 12
Education
Bachelor's degree - Exercise Science
Texas State University
San Marcos, TX05.2026
Skills
- Time management
- Basic Math
- Cashiering
- Public speaking
- Front office support
- Hospitality services
- Guest relations
- Effective problem-solving
- Telephone etiquette
Certification
- Commercial Driver's License (CDL), Class C, 08/01/30, TX
Timeline
Front Desk Associate
John Newcombe Tennis Ranch
04.2024 - Current
Pool Guard
PVPOA
06.2023 - 08.2023
Summer Cheer Camp Instructor
Lone Star Cheer Association
06.2022 - 08.2022
Theater Team Member
Cinemark
03.2022 - 06.2022
Seasonal Lifeguard
Twin Lakes YMCA
06.2021 - 08.2021
Bachelor's degree - Exercise Science
Texas State University