MARY BIVENS

Forney

Summary

Highly organized and detail-oriented Executive Administrative Professional with extensive experience supporting leadership teams, coordinating complex operations, managing schedules, travel arrangements, communications, and customer-facing services in fast-paced environments. Proven ability to manage multiple priorities, maintain confidentiality, and provide seamless executive support while fostering collaboration across teams. Strong background in customer service, administrative operations, project coordination, and stakeholder communication. Skilled in Microsoft Office Suite, Teams, calendar management, travel logistics, budget support, and executive correspondence.

Overview

years of professional experience

Work History

Owner / Administrative Manager

Mary’s Adult Active Daycare

06.2017 - 09.2021

Managed day-to-day business operations, scheduling, customer communication, and service coordination.
Oversaw budgets, expenses, vendor relationships, and operational processes.
Created customer communications, informational flyers, and service updates.
Coordinated activities, meal schedules, and daily logistics.
Maintained records and ensured quality customer care standards.
Managed multiple priorities while providing excellent service to clients and families.

Administrative / Reception Support Specialist

The University of Texas at Dallas

02.2015 - 02.2019

Provided front-office administrative and executive support in a professional healthcare office setting.
Managed appointments, calendars, incoming communications, and office logistics.
Drafted professional correspondence, memos, and customer communications.
Maintained confidential records and filing systems in compliance with privacy policies.
Supported leadership and clinical staff with scheduling, meeting preparation, and reporting.
Delivered exceptional customer service to patients, visitors, and internal teams.
Coordinated office supplies, vendor communication, and workflow processes.
Brain Health / Clinical Office

Disaster Customer Service / Administrative Support Specialist

U.S. Small Business Administration

01.2022 - Current

Provided high-level administrative and operational support in fast-paced disaster response environments.
Managed scheduling, documentation, meeting coordination, and communication support for leadership teams and field operations.
Prepared reports, correspondence, and briefing materials for leadership and stakeholders.
Assisted with customer service operations, responding to inquiries with professionalism and empathy.
Maintained accurate records, files, and case documentation while ensuring compliance with federal procedures.
Coordinated travel arrangements and logistical support for field teams and leadership staff.
Managed multiple competing priorities and urgent deadlines in high-volume environments.
Served as a trusted point of contact for escalations and operational issues.

Education

General Studies

University At Pine Bluff

Pine Bluff

1984

Skills

Microsoft Word
Excel
PowerPoint/Presentation Editing
Outlook
Microsoft Teams
Expense Reports

Basic editing/team collaboration
Travel Booking Systems
Adobe Creative Cloud
Customer relations
Reporting & Reconciliation

CORE COMPETENCIES

Executive Calendar Management
Complex Travel Coordination
Administrative Operations
Customer Experience Support
Meeting & Event Logistics
Budget & Expense Reporting
Executive Communications
Records Management
Cross-Functional Collaboration
Project Coordination
Microsoft Office / Teams
Customer Service Excellence
Problem Solving & Prioritization
Confidential Information Handling

Timeline