Mary Carlisle Causey
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Digital Sales Executive
Federal Express Corporation
01.2023 - Current
- Boosted digital sales revenue by implementing targeted marketing strategies and improving customer engagement
- Provided exceptional customer service, addressing concerns promptly and ensuring timely resolution, boosting overall client satisfaction
- Negotiated contracts skillfully securing favorable terms, contributing to long-term profitability of the organization.
- Leveraged CRM tools effectively managing leads prioritizing high-value clients, optimizing time, and resource allocation.
- Conducted thorough competitor analysis to inform strategic planning initiatives, resulting in a competitive edge within the industry.
Client Care Specialist and Realtor
Keller Williams Realty- The Layson Group
08.2020 - 12.2022
- Selected potential candidates through screening processes in the Memphis, Nashville, and North Mississippi areas
- Spearheaded two client appreciation events per year in each target market
- Created marketing platforms and initiated quarterly calls with referral partners nationwide
- Farmed elected neighborhoods by circle prospecting, door knocking, and direct mailing
- Executed a 36-touch follow-up plan for past clients wanting a remodel or fixing a problem
- Facilitated over $12 million of real estate transactions in the 2022 Calendar Year
- Systematized a conversion process for 13,000 leads in our Customer Relationship Platform
- Converted motivated leads to appointments by out-bound cold calling and follow-up metrics.
Department of Management Graduate and Teaching Assistant
University of Memphis
08.2018 - 12.2019
- Designed course structure and evaluated curriculum for Seminar in Leadership Course
- Researched negotiation coursework to add to the following year's program
- Aided to the Department of Management Director in daily administrative activities.
Education
International Master of Business Administration -
The University of Memphis
Memphis, TN12.2019
Bachelor of Business Administration - General Business
The University of Mississippi
Oxford, MS05.2018
Skills
- Purple Club Q4 FY24 - Top Closed Business Tracking for the Memphis Market
- Eagle District Most Valuable Person Q4 FY24
- FedEX People Service Profit Ambassador (2024-)
- Student of the Year - IMBA Program (2019)
Timeline
Digital Sales Executive
Federal Express Corporation
01.2023 - Current
Client Care Specialist and Realtor
Keller Williams Realty- The Layson Group
08.2020 - 12.2022
Department of Management Graduate and Teaching Assistant
University of Memphis
08.2018 - 12.2019
International Master of Business Administration -
The University of Memphis
Bachelor of Business Administration - General Business
The University of Mississippi
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