Mary "Catherine" Whitlock
Charlotte,NC
Summary
Dedicated and compassionate professional with extensive experience at Waffle House, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and foster positive dining experiences. Skilled in maintaining confidentiality and attention to detail, while implementing effective training programs that elevate service standards.
Overview
11
11
years of professional experience
Work History
CNA
In Home Care Services
Charlotte, NC
11.2014 - Current
- Assisted patients with daily living activities, ensuring comfort and safety in home environments.
- Documented patient care activities accurately to maintain comprehensive health records.
- Communicated effectively with families and caregivers to provide updates on patient status.
- Implemented infection control measures to promote a safe and hygienic environment for clients.
- Collaborated with interdisciplinary teams to develop personalized care plans based on individual needs.
- Assisted patients with daily living activities, promoting independence and dignity.
Server
Waffle House
Concord, NC
03.2021 - 03.2026
- Delivered exceptional customer service in a high-pressure dining environment.
- Ensured cleanliness and organization of dining area and kitchen stations.
- Facilitated order entry processes and guaranteed timely food delivery to customers.
- Led collaboration with kitchen staff to guarantee precise preparation of menu items.
- Adapted swiftly to evolving priorities, ensuring seamless service during peak hours.
- Executed cash transaction management and payment processing with precision and efficiency.
3rd Shift Supervisor
Waffle House
Concord, NC
03.2021 - 03.2026
- Supervised team of 3rd shift staff, ensuring adherence to operational standards and customer service excellence.
- Organized workflow to optimize efficiency during peak hours, enhancing service speed and quality.
- Trained new employees on safety protocols and Waffle House procedures to ensure compliance and consistency.
- Conducted regular inventory checks, managing supplies to reduce waste and maintain stock levels efficiently.
- Resolved customer complaints promptly, fostering a positive dining experience and encouraging repeat business.
- Implemented process improvements that streamlined operations, reducing downtime during shift transitions.
- Monitored food safety practices, ensuring health regulations were consistently met throughout the shift.
Main Grill Cook
Waffle House
Concord, NC
03.2021 - 03.2026
- Managed grill station operations during peak hours to ensure efficient food preparation.
- Ensured cleanliness and organization of cooking area to comply with health standards.
- Facilitated collaboration among team members to optimize food service operations.
- Facilitated training for new staff in grilling techniques and kitchen safety protocols to ensure consistent performance standards.
- Oversaw inventory levels and executed restocking procedures to ensure seamless service operations.
- Established portion control measures to enhance ingredient utilization and minimize waste.
Education
Associate of Science - Early Childhood Care And Education
Kaplan University
Davenport, IA12-2015
Skills
- Compassion and empathy
- Attention to detail
- Maintaining confidentiality
- Compassionate
Timeline
Server
Waffle House
03.2021 - 03.2026
3rd Shift Supervisor
Waffle House
03.2021 - 03.2026
Main Grill Cook
Waffle House
03.2021 - 03.2026
CNA
In Home Care Services
11.2014 - Current
Associate of Science - Early Childhood Care And Education
Kaplan University