Marycelia Star Lopez
Houston,TX
Summary
Transitioning from fast-paced retail environment, where skills in customer relations and financial transactions were developed. Skilled in assessing value and managing negotiations with focus on customer satisfaction. Seeking to leverage these abilities into new and dynamic professional opportunity.
Overview
5
5
years of professional experience
Work History
Pawn Broker
Cash America Pawn
09.2024 - Current
- Prepared all paperwork, checked identifying information and documented transactions.
- Performed store open and close procedures as part of shift responsibilities.
- Efficiently managed loan portfolio risk assessment timely collections reducing potential losses non-performing loans.
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
Lead Esthetician
Velocity
01.2020 - 06.2024
- Collaborated with management to develop new protocols, ensuring consistent quality of service across the team.
- Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
- Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
- Streamlined appointment scheduling for better time management and increased productivity.
- Promoted spa services through excellent word-of-mouth referrals from satisfied clients.
- Mentored junior estheticians, improving overall team performance and skill sets.
- Educated clients on proper skincare routines, leading to more effective at-home care and better long-term results.
- Continuously improved professional knowledge by attending industry conferences, workshops, and training events.
- Sterilized equipment for patient treatments.
- Analyzed skin condition and made appropriate product recommendations.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Performed consultations for patients before scheduling treatments.
- Cleansed, exfoliated and moisturized customer skin.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Created repeat business by developing long-term relationships with regular customers.
- Handled busy schedules and stayed on top of key deadlines.
- Explained benefits of skin care products to clients.
Education
Certificate - Medical Adminitrative Assistant
Ultimate Medical Academy
Clearwater, FL03-2025
Certification - Esthetics
Ogle Hair,Skin And Nails
Stafford, TX01-2019
GED -
Wharton County Junior College
Richmond, TX06-2018
Skills
- Security procedures
- Effective communicator
- Property appraisals
- Documentation skills
- Team leadership
- Appointment scheduling
- Spa management experience
- Attention to detail
- Multitasking and organization
- Medical terminology
- HIPAA compliance
- Medical billing
- Medical terminology knowledge
Timeline
Pawn Broker
Cash America Pawn
09.2024 - Current
Lead Esthetician
Velocity
01.2020 - 06.2024
Certificate - Medical Adminitrative Assistant
Ultimate Medical Academy
Certification - Esthetics
Ogle Hair,Skin And Nails
GED -
Wharton County Junior College
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