Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christina Bonilla

Ft Lauderdale

Summary

Dynamic Pawn Broker with proven expertise at Classic Pawn and Jewelry, excelling in cash flow management and negotiations. Enhanced customer satisfaction through personalized service and effective communication, while implementing security procedures that safeguarded assets. Achieved significant business growth by streamlining operations and fostering strong client relationships.

Overview

10
10
years of professional experience

Work History

Pawn Broker

Classic Pawn and Jewlery
01.2016 - Current
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on Type items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Prepared all paperwork, checked identifying information and documented transactions.
  • Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
  • Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
  • Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
  • Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Efficiently managed loan portfolio risk assessment timely collections reducing potential losses non-performing loans.
  • Greeted incoming customers and offered to evaluate and assess items for appraisal.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
  • Assessed quality and value of incoming items and offered customers loans.
  • Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
  • Implemented strict security measures including surveillance systems monitoring, access control procedures adherence among staff members ensuring a safe environment for both customers staff members alike.
  • Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
  • Generated new loan business by making phone calls to potential clients.
  • Performed weekly inventory checks and ran reports.
  • Developed strong relationships with customers by offering personalized attention and understanding financial needs.
  • Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
  • Streamlined store operations by implementing organizational systems for inventory management, improving efficiency and reducing item retrieval time.
  • Contributed to business growth by identifying opportunities for expansion, such as additional locations or service offerings.
  • Performed store open and close procedures as part of shift responsibilities.
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.

Education

Hialeah Senior High
Hialeah, FL

Skills

  • Cash flow management
  • Effective communicator
  • Teamwork orientation
  • Negotiations
  • Security procedures
  • Documentation skills
  • Recordkeeping skills
  • Training and coaching

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Pawn Broker

Classic Pawn and Jewlery
01.2016 - Current

Hialeah Senior High

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