MARY CLAIRE APARRA
Mill Creek,WA
Summary
Dedicated and detail-oriented Patient Service Specialist with over 3 years of experience in healthcare administration at UW Medicine, complemented by a strong background in customer service and concierge roles. Seeking to leverage comprehensive patient care expertise, scheduling coordination, and exceptional interpersonal skills to enhance patient experiences and operational efficiency.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist 2
UW Medicine
05.2022 - Current
- Schedule and coordinate patient appointments, consultations, and procedures
- Handle phone inquiries, triage calls, and address patient concerns following clinic protocols
- Process referrals and prior authorizations, ensuring proper documentation and follow-up
- Maintain a clean and organized patient waiting area
- Manage patient registration, verify demographics, and update financial information in Epic
- Educate patients about billing procedures, insurance coverage, and available resources
- Assist patients by completing necessary paperwork and navigating healthcare services
- Participate in system improvements and provide feedback on new organizational processes
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
Concierge
BMW Seattle
09.2016 - 05.2022
- Greet and assist customers, delivering personalized service and building strong client relationships
- Manage appointment scheduling and payment collection with accuracy and efficiency
- Provide detailed product knowledge on BMW vehicles, including technology and customization options
- Collaborate with sales and service teams to ensure seamless customer experience
- Quickly address customer issues, finding solutions that align with their needs and preferences
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Customer Care Associate
Xerox
02.2016 - 09.2016
- Handle customer concerns, providing timely and effective resolutions
- Build rapport with customers through active listening and empathetic communication
- Stay informed about Verizon products to deliver accurate information and drive sales
- Navigate challenging customer interactions with patience and professionalism
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Maintained good call control to quickly uncover questions and keep call times low.
Education
Esthetics Program -
Evergreen Beauty College
Everett, WA01.2025
Highline College
Des Moines, WA03.2021
Leeward Community College (UH Campus/Online)
Pearl City, HI12.2014
CareGiver Training School
Honolulu, HI06.2009
High School Diploma -
Wallace Rider Farrington High School
Honolulu, HI05.2008
Skills
- Patient Scheduling & Coordination
- Insurance Verification & Prior Authorizations
- Medical Records Management
- EMR/EHR Systems (Epic, Cerner)
- Customer Service & Conflict Resolution
- Phone Triage & Call Management
- Billing & Payment Processing
- HIPAA Compliance
- Microsoft Office Suite & Google Workspace
- Multitasking and organization
Timeline
Patient Service Specialist 2
UW Medicine
05.2022 - Current
Concierge
BMW Seattle
09.2016 - 05.2022
Customer Care Associate
Xerox
02.2016 - 09.2016
Highline College
Leeward Community College (UH Campus/Online)
CareGiver Training School
High School Diploma -
Wallace Rider Farrington High School
Esthetics Program -
Evergreen Beauty College
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