MaryClaire Boutwell
Retail Associate
Saint Augustine,FL
Summary
Detail-oriented team player with strong organizational skills, An ability to handle multiple projects simultaneously with a high degree of accuracy, and ambitious to learn and grow their skill set. Collaborative leader with over two years of experience in customer service and retail.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Associate
Publix
Saint Augustine, FL
07.2021 - Current
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
Yard Maintenance Worker
Self
Saint Augustine, FL
04.2021 - Current
- Handled hedge, bush, and shrub trimming.
- Collected and removed debris at job sites.
- Maintained commercial and residential landscapes.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Edged and mowed lawns, flowerbeds and landscape features.
- Operated landscaping equipment with focus on safety and machine longevity.
- Mowed lawns using self-propelled and riding mowers.
- Checked equipment for safety and functionality before operating.
Dog Walker
Self
Nashville, TN
08.2020 - 05.2021
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Followed optimal schedules for animals as set by owners or supervisors.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Assisted with development of animal behavior modification plans.
Education
GED -
Florida Virtual School Flex 9-12
Orlando, FL 08.2020 - 01.2023
Associate of Arts - Undecided
Saint Johns River State College
Saint Augustine 01.2023 - Current
Skills
Inbound and outbound calling
Quality assurance
Negotiation
Cross-functional team collaboration
Money handling abilities
Environmental awareness
Dog behavior
Team Building
Microsoft Outlook, Word and Excel
Background in customer service
Timeline
Associate of Arts - Undecided
Saint Johns River State College
01.2023 - Current
Customer Service Associate
Publix
07.2021 - Current
Yard Maintenance Worker
Self
04.2021 - Current
Dog Walker
Self
08.2020 - 05.2021
GED -
Florida Virtual School Flex 9-12
08.2020 - 01.2023