Mary Claire Carter
Knoxville,TN
Summary
I am a dedicated and adaptable professional with a passion for creating engaging and memorable experiences for customers! With a strong work ethic and a positive attitude, I thrive in collaborative environments, bringing energy and enthusiasm to every team I join. As a skilled communicator, I excel at addressing concerns efficiently and ensuring seamless interactions. My outgoing personality, combined with expertise in customer service, staff management, and multitasking, allows me to provide exceptional service while fostering a welcoming and dynamic atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Interium General Manager
Summer Moon Coffee
Knoxville, TN
01.2025 - Current
- Supervise front-of-house operations, employee performance, and store cleanliness.
- Manage inventory, large catering orders, donations, and serve as the point of communication between owners and staff.
- Implement innovative marketing strategies to elevate brand awareness, drive specialty product sales, and enhance customer engagement.
- Handle customer inquiries, partnerships, and business communications.
- Train employees, maintain equipment, and ensure efficient daily operations.
Barista
Summer Moon Coffee
Knoxville, TN
08.2023 - 12.2025
- Utilized marketing techniques to further upsell our proprietary moon milk, oak-roasted beans, and other items that separate Summer Moon from competitors.
- Processed orders and payments while providing excellent customer service.
- Prepared and served coffee drinks, memorizing menu details for accuracy.
- Handled back-of-house tasks, including cleaning, machine maintenance, and store closing.
Senior Couselor
Pine Cove Camps
Tyler, TX
05.2024 - 08.2025
- Supervised campers and counselors, ensuring safety through regular checks and behavior management.
- Managed attendance, transportation, and engagement in camp activities for 32 campers weekly.
- Trained and mentored new counselors, conducted evaluations, and communicated with parents about camper needs.
- Led group activities, skits, and announcements for 400 campers and staff each week.
Counselor
Pine Cove Camps
Tyler, Texas
05.2023 - 08.2023
- Provided direct supervision of high schoolers during all activities and all hours of the day.
- Led a new set of campers each week by creating a fun and safe space for them to learn and grow.
- Communicated with other counselors to coordinate group activities.
Front Window Cashier
Pelicans Snowballs
Knoxville, TN
06.2021 - 08.2022
- Prepared and served frozen desserts while handling cash register operations and high-volume customer service.
- Maintained cleanliness of the store, including lobby and patio, and completed opening and closing procedures.
Restaurant Hostess
The Chop House
Knoxville, TN
02.2021 - 05.2021
- Managed reservations, greeted guests, and organized seating or waitlists.
- Provided customer service by communicating wait times, specials, and addressing complaints.
- Assisted staff with serving food, beverages, and bussing tables.
Education
High School Diploma -
Farragut High School
Farragut, TN05-2022
Some College (No Degree) - Music(worship)
Grand Canyon University
Phoenix, AZSkills
- Customer-focused
- Communicative
- Leadership
- Team Player
- Dependable
- Innovative
- Enthusiastic
- Upbeat
Certification
- CPR certified
Accomplishments
- ACE Knoxville Awards 4x Winner (Singing Competition)
References
References available upon request.
Timeline
Interium General Manager
Summer Moon Coffee
01.2025 - Current
Senior Couselor
Pine Cove Camps
05.2024 - 08.2025
Barista
Summer Moon Coffee
08.2023 - 12.2025
Counselor
Pine Cove Camps
05.2023 - 08.2023
Front Window Cashier
Pelicans Snowballs
06.2021 - 08.2022
Restaurant Hostess
The Chop House
02.2021 - 05.2021
High School Diploma -
Farragut High School
Some College (No Degree) - Music(worship)
Grand Canyon University
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