Mary Danielle Lawson

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Recommended products to customers, thoroughly explaining details.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Cultivated customer loyalty, promoted repeat business and improved sales.

• Collaborated on collection and dispute resolution issues.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Answered constant flow of customer calls with minimal wait times.
• Answered calls promptly to meet fast-paced call center demands.

• Responded to customer requests for products, services and company information.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Delivered prompt service to prioritize customer needs.

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