VIRGINIA BRANCH-JOUBERT
Beaumont,USA
Summary
Experienced customer service specialist with a background in administrative support, call center operations, and data processing. Skilled at managing high call volumes, resolving complex inquiries, and delivering superior customer satisfaction. Possesses strong interpersonal skills, excellent communication abilities, and a proactive, team-oriented attitude. Experienced in both office and independent work environments.
Overview
31
31
years of professional experience
Work History
Medicare Frontier Specialist
EngageCX
01.2025 - Current
- Engage with Medicare recipients to assess interest in available plans and benefits
- Pre-qualify leads and transfer eligible individuals to licensed agents for further assistance
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Ride-Share Driver
Uber
10.2018 - Current
- Handle route optimization and adapt to real-time changes in traffic conditions
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
Customer Service Representative
Everise Employment Agency
06.2023 - 09.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Customer Service Representative
Castlery Furniture Company
11.2021 - 04.2023
- Managed customer support via email and live chat
- Handled online furniture order inquiries and return coordination
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Document Processor
Randstad Employment Agency
07.2022 - 09.2022
- Processed school enrollment documents for grades K-12
- Ensured accurate recordkeeping and data organization
Mail Processing Clerk
United States Postal Service
09.2007 - 04.2022
- Operated mail sorting equipment and prepared outgoing mail
- Monitored workflow and adhered to dispatch schedules
Data Conversion Clerk
United States Postal Service - Remote Encoding Center
04.1994 - 10.2007
- Entered address data from unreadable mail images to generate accurate barcodes
- Maintained 98% accuracy and exceeded keystroke performance targets
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring the timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Education
High School Diploma -
L.G. Pinkston High School
05-1984
Skills
- Exceptional customer service
- Proficient in handling multi-line communications
- Document organization and management
- Typing proficiency: 55-60 WPM
- Office management assistance
- Travel industry expertise
- Financial transaction oversight
- Independent project initiator
- Customer service expertise
- Advanced problem-solving skills
- Problem-solving skills
- File management expertise
Timeline
Medicare Frontier Specialist
EngageCX
01.2025 - Current
Customer Service Representative
Everise Employment Agency
06.2023 - 09.2024
Document Processor
Randstad Employment Agency
07.2022 - 09.2022
Customer Service Representative
Castlery Furniture Company
11.2021 - 04.2023
Ride-Share Driver
Uber
10.2018 - Current
Mail Processing Clerk
United States Postal Service
09.2007 - 04.2022
Data Conversion Clerk
United States Postal Service - Remote Encoding Center
04.1994 - 10.2007
High School Diploma -
L.G. Pinkston High School
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