Mary Dee Santowski

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Coordinated and managed all aspects of annual benefit plan renewals-ensuring a seamless transition for employees while minimizing disruption to ongoing operations.
• Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
• Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
• Enhanced employee satisfaction by efficiently administering and managing benefits programs.
• Checked employees' benefits enrollment for accuracy and inputted all data into Software.
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
• Observed strict procedures to maintain data and plan participant confidentiality.
• Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
• Provided personalized support to employees during life events affecting benefits, such as marriage or childbirth.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.

• Answered central telephone system and directed calls accordingly.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Kept reception area clean and neat to give visitors positive first impression.

Responsible for cashing out customers keeping the store stocked and tidy handling any customer issues and ensuring all cashiers were fully trained

• Served as a liaison between management and participants, effectively addressing concerns and resolving issues related to plan administration.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.