MARYDELLE HOOD
Memphis
Summary
Customer-focused professional with 30+ years of experience in retail, wholesale, hospitality, and design environments. Known for delivering exceptional service, resolving issues efficiently, and supporting sales and operations in fast-paced settings. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Robert F. Henry Tile Company
Memphis
01.2019 - 11.2025
- Assisted customers with product selection and inquiries.
- Processed orders and managed customer accounts efficiently.
- Resolved customer complaints through effective communication.
- Collaborated with sales team to ensure client satisfaction.
- Maintained product knowledge to provide accurate information.
- Developed strong customer relationships to encourage repeat business.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected deposits or payments and arranged for billing.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Customer Service / Sales / Design
The Floor Store Desoto, LLC
Olive Branch
05.2014 - 12.2018
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled phone calls, emails, and in-person inquiries efficiently and professionally.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Collected deposits or payments and arranged for billing.
- Took special orders in person and over telephone, generating additional revenue every month.
- Surpassed sales goals through implementation of successful marketing strategies.
Customer Service / Public Relations / Marketing
Memphis Metro Wholesale
Memphis
2012 - 2014
Housekeeping Supervisor
Harrah's Entertainment
Robinsonville
2010 - 2012
Facilities Dispatcher
Harrah's Entertainment
Robinsonville
2008 - 2010
Sales Representative / Public Relations
Greenleaf Wholesale Florist
Memphis
2004 - 2008
Interior Landscaper
Foliage Design Systems
Memphis
2001 - 2004
Sales and Design Consultant
The Shops of Ann Adler
Memphis
1996 - 2001
Sales and Design Consultant
Worthington Furniture
Memphis
1994 - 1996
Retail Sales Associate
Dillard's Department Store
Memphis
1992 - 1994
Sales and Design Consultant
Seabrook's
Memphis
1988 - 1992
Education
Bachelor of Fine Arts (BFA) - Interior Design
Delta State University
Cleveland, MS05-1988
Skills
- Customer Service Excellence
- Client Relationship Management
- Customer Retention
- Professional Communication
- Phone & Email Etiquette
- Active Listening
- Problem Solving & Conflict Resolution
- Complaint Handling
- Order Entry & Processing
- Special Orders
- CRM Systems
- POS Systems
- Data Entry
- Time Management
- Multitasking
- Sales Support
- Upselling & Cross-Selling
- Team Collaboration
- Cross-Department Coordination
- Microsoft Office (Word, Excel, PowerPoint)
- Adaptable
- Self-Motivated
- Works Independently or in Team Settings
Timeline
Customer Service Representative
Robert F. Henry Tile Company
01.2019 - 11.2025
Customer Service / Sales / Design
The Floor Store Desoto, LLC
05.2014 - 12.2018
Customer Service / Public Relations / Marketing
Memphis Metro Wholesale
2012 - 2014
Housekeeping Supervisor
Harrah's Entertainment
2010 - 2012
Facilities Dispatcher
Harrah's Entertainment
2008 - 2010
Sales Representative / Public Relations
Greenleaf Wholesale Florist
2004 - 2008
Interior Landscaper
Foliage Design Systems
2001 - 2004
Sales and Design Consultant
The Shops of Ann Adler
1996 - 2001
Sales and Design Consultant
Worthington Furniture
1994 - 1996
Retail Sales Associate
Dillard's Department Store
1992 - 1994
Sales and Design Consultant
Seabrook's
1988 - 1992
Bachelor of Fine Arts (BFA) - Interior Design
Delta State University