Mary E. Catron
Cleveland heights,Oh
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Multi-Unit Manager
H&R Block Tax Svc
Cleveland, OH
01.2018 - Current
- Manage office staffing, operations, and logistics for three offices with support from two Associate Team Leaders
- Build engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
- Defined clear targets and objectives and communicated to other team members.
Managing Stylist
Serenity Styling
01.2014 - Current
- Initiated and engaged clients in conversations as part of personalized service.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
Field Radio Operator
U.S Marine Corps
01.2003 - 01.2007
- Delegated orders to entry level Marines
- Instructed and supervised groups of 7-10 people daily
- Counseled entry level marines on their responsibilities and accomplishments on monthly basis
- Operated communications systems to send and receive transmissions.
- Managed database that enabled administrative marines to keep track of pay, leave, and training of over 1,000 Marines.
Education
Associates - Accounting
University of Phoenix
Cleveland, Oh06.2010
Bachelor of Science - Accounting And Finance
Central State University
Wilberforce, OHSkills
- Clear Verbal Communication Skills
- Project Tracking
- Brand Loyalty
- Inventory Accuracy
- Sales Growth
- Operations Management
- Staff Development
- Customer Service
Timeline
Multi-Unit Manager
H&R Block Tax Svc
01.2018 - Current
Managing Stylist
Serenity Styling
01.2014 - Current
Field Radio Operator
U.S Marine Corps
01.2003 - 01.2007
Associates - Accounting
University of Phoenix
Bachelor of Science - Accounting And Finance
Central State University