Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary E Jackson

Kissimmee

Summary

Detail-oriented customer service professional skilled in complaint resolution, effective communication, and teamwork. Committed to enhancing customer satisfaction and maintaining efficient operations.

Detail-oriented with inmates, customers, and students. Excellent written and verbal communication skills.

Overview

27
27
years of professional experience

Work History

Customer Service Cashier

Publix Grocery Store
Kissimmee
03.2024 - Current
  • Processed customer transactions efficiently at a leading grocery store.
  • Assisted customers with product inquiries and provided excellent service.
  • Operated cash register and handled various payment methods accurately.
  • Maintained cleanliness and organization of checkout area throughout shifts.
  • Collaborated with team members to ensure smooth store operations.
  • Resolved customer complaints promptly to enhance shopping experience.
  • Educated customers on promotions and loyalty programs effectively.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.

Lunchroom Aide Monitor

Osceola County School District
Kissimmee
10.2023 - Current
  • Supervised lunchroom activities to ensure a safe environment.
  • Monitored student behavior during lunch to promote respectful interactions.
  • Coordinated cleanup efforts to maintain cleanliness and hygiene standards.
  • Supported kitchen staff by distributing meals to students efficiently.
  • Engaged with students to foster a positive dining experience.
  • Enforced school policies regarding food and safety regulations.
  • Communicated effectively with teachers regarding student lunchroom issues.

Sales Associate

It's Fashion Metro
Jackson
11.2019 - 03.2020
  • Assisted customers with product selection and provided recommendations.
  • Maintained knowledge of current promotions and sales events.
  • Operated cash register, processed transactions accurately and efficiently.
  • Organized merchandise displays to enhance customer experience.
  • Handled customer inquiries and resolved issues promptly.
  • Stocked shelves and ensured inventory was properly displayed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.

Utility Clerk

City of Madisonvile
Madisonville
11.2008 - 09.2012
  • Generated work orders to turn electric and water on and off for new customers service, unpaid payments and relocating.
  • Processed utility payments and maintained accurate customer records.
  • Assisted customers with inquiries regarding billing and service issues.
  • Managed data entry for utility accounts using city management software.
  • Coordinated service requests between departments and field technicians.
  • Provided administrative support to the utility department's daily operations.
  • Conducted routine audits of customer accounts for accuracy and completeness.
  • Communicated effectively with team members to enhance service delivery.

Abstinence Educator

Door of Hope Pregnancy Care Center
Madisonville
06.2003 - 05.2008
  • Provided counseling and support to clients navigating pregnancy-related challenges.
  • Organized community outreach events to raise awareness about available services.
  • Created a safe, comfortable learning environment for students by establishing positive relationships with them.
  • Organized activities and resources to promote student engagement in learning.
  • Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.

Correctional Sergeant

GreenRiver Correctional Complex
Central City
02.1999 - 07.2004
  • Supervised daily operations within correctional facility to maintain safety standards.
  • Conducted regular inspections to ensure compliance with facility regulations.
  • Trained new staff on security protocols and emergency response procedures.
  • Managed inmate behavior through effective communication and conflict resolution strategies.
  • Coordinated schedules for staff shifts and inmate activities efficiently.
  • Implemented security measures to prevent contraband entry into the facility.
  • Collaborated with law enforcement during incident investigations and reporting.
  • Supervised subordinate officers in their daily duties.
  • Reviewed incident reports and other documentation submitted by subordinates.
  • Diffused disruptive behavior by verbal interventions.
  • Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
  • Conducted random searches for contraband items such as weapons or drugs.
  • Enforced discipline among inmates according to established rules and regulations.
  • Communicated information regarding security, safety and operations through chain of command.
  • Investigated allegations of misconduct by inmates and staff members.
  • Searched building and grounds, living quarters and work areas for contraband.

Education

High School Diploma -

Caldwell County High School
Princeton Ky
05-1985

Skills

  • Time management
  • Attention to detail
  • Payment collection
  • Customer satisfaction
  • Payment processing
  • Phone etiquette
  • Refund handling
  • Cash register operation
  • Basic math
  • Multitasking and organization
  • Complaint resolution
  • Customer relationship management
  • Team collaboration
  • Problem solving
  • Effective communication
  • Conflict resolution

Timeline

Customer Service Cashier

Publix Grocery Store
03.2024 - Current

Lunchroom Aide Monitor

Osceola County School District
10.2023 - Current

Sales Associate

It's Fashion Metro
11.2019 - 03.2020

Utility Clerk

City of Madisonvile
11.2008 - 09.2012

Abstinence Educator

Door of Hope Pregnancy Care Center
06.2003 - 05.2008

Correctional Sergeant

GreenRiver Correctional Complex
02.1999 - 07.2004

High School Diploma -

Caldwell County High School

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