Mary Edukere
Pearland,TX
Summary
Dynamic and compassionate Patient Service Representative with over 15 years of healthcare experience, specializing in patient support, project management, and clinical trial coordination. Skilled in maintaining patient engagement, managing sensitive data, and fostering positive relationships with diverse patient populations. Adept at utilizing health information systems such as EPIC and Zendesk, ensuring compliance with healthcare regulations, and contributing to seamless operational workflows.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
CornerStone Senior Living
Pearland, TX
02.2024 - Current
- Assist clients with personal care tasks, including bathing, grooming, dressing, and toileting.
- Monitor and report changes in client health status to the care manager.
- Provide companionship and emotional support to clients and their families.
- Prepare meals, perform light housekeeping, and support mobility exercises.
Healthcare Patient Service Representative, Remote
Alorica Inc.
Maryland, MD
01.2019 - 04.2023
- Registered and updated patient information in electronic data capture systems.
- Conducted outbound and inbound calls to assist patients with claims and inquiries.
- Coordinated schedules, payments, and appointments for patients.
- Interacted with federal, state, and private agencies regarding patient welfare.
- Maintained and analyzed patient data, ensuring accuracy and integrity.
Certified Nursing Assistant (CNA)
Johns Hopkins Hospital Intra-Staff
Baltimore, MD
01.2010 - 12.2021
- Provided care for psychiatric patients, including crisis intervention, and monitoring.
- Documented patient intake, vital signs, and behavioral progress notes.
- Assisted patients with daily living activities, and promoted healthy habits.
- Advocated for clients, and facilitated emotional and physiological support.
HIV Case Manager (Non-Medical)
Setif Inc. Outpatient Clinic
College Park, MD
08.2015 - 12.2015
- Referred newly diagnosed HIV/AIDS patients to medical and social support services.
- Delivered individualized care plans and emergency financial assistance guidance.
- Provided counseling and facilitated psycho-educational groups for clients.
Medical Assistant Manager
Dr. Michelle Thomas Office
Maryland, MD
07.2007 - 06.2015
- Obtained patient vital signs, medical history, and prepared patients for examinations.
- Scheduled appointments and coordinated care with external healthcare providers.
- Maintained and updated electronic health records (EHRs).
- Delivered empathetic patient support, and addressed inquiries professionally.
Education
Bachelor of Science - Applied Psychology
Coppin State University
Baltimore, MD12-2012
Masters of Public Health - Public Health
University Of Phoenix
Phoenix, AZSkills
- Proficient in Microsoft Office Suite, Windows 11, EPIC EMR software, and Zendesk platform
- Strong interpersonal and communication skills, with a customer-focused mindset
- Complex problem-solving and data analysis expertise
- In-depth knowledge of medical terminologies and clinical trial processes
- Compliance adherence, project coordination, and quality assurance
- Skilled in documentation, patient advocacy, and technical support
Relevant Experience for IQVIA Care Guide Role
- Over 15 years of patient interaction experience across diverse populations.
- Clinical trial support experience, including compliance with Good Clinical Practice.
- Proficient in Zendesk and EPIC, ensuring seamless patient engagement and support.
- Strong communication and organizational skills tailored to patient outreach.
- Familiarity with mental health conditions such as schizophrenia, providing empathetic care.
Additional Highlights
- Available to work flexible hours, including evenings and weekends.
- Committed to fostering patient engagement and improving clinical trial outcomes.
- Adept at collaborating with internal and external stakeholders to meet program goals.
Certification
- CompTIA Security+
- Clinical Trials Certificate
- Good Clinical Practice (GCP) Certified
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS)
Volunteer Experience
- Mercy International Mission
- Keep A Child Alive
- Hannah Moore Homeless Shelter, Owings Mills, MD
- Jesus House Baltimore Church Healthcare Outreach
References
References available upon request.
Timeline
Certified Nursing Assistant
CornerStone Senior Living
02.2024 - Current
Healthcare Patient Service Representative, Remote
Alorica Inc.
01.2019 - 04.2023
HIV Case Manager (Non-Medical)
Setif Inc. Outpatient Clinic
08.2015 - 12.2015
Certified Nursing Assistant (CNA)
Johns Hopkins Hospital Intra-Staff
01.2010 - 12.2021
Medical Assistant Manager
Dr. Michelle Thomas Office
07.2007 - 06.2015
Bachelor of Science - Applied Psychology
Coppin State University
Masters of Public Health - Public Health
University Of Phoenix
Similar Profiles
Harold DeanHarold Dean
ADMINISTRATOR & AREA VICE PRESIDENT at YMP SENIOR LIVING & CRESTHAVEN SENIOR LIVINGADMINISTRATOR & AREA VICE PRESIDENT at YMP SENIOR LIVING & CRESTHAVEN SENIOR LIVING
Clara Thomas B.Clara Thomas B.
Human Resource/Business office Manager at Aspenwood Senior Living, A Division of Five Star Senior Living Inc.Human Resource/Business office Manager at Aspenwood Senior Living, A Division of Five Star Senior Living Inc.
Ernest "EJ" LewisErnest "EJ" Lewis
Director of Operations / Executive Director at Cadence Senior Living / Cogir Senior LivingDirector of Operations / Executive Director at Cadence Senior Living / Cogir Senior Living