Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maryeliz Marmolejos

Jacksonville,FL

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

SunPass
Orlando, FL
08.2023 - 06.2025
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.

Retail Sales Associate

Dollar General
Orlando, FL
01.2021 - 07.2023
  • Stocked shelves with merchandise according to company standards.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Organized displays to attract customers and promote sales.
  • Assisted customers with finding the right product for their needs.

Barista

Starbucks
Indianapolis, IN
07.2017 - 12.2020
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Stocked shelves with ingredients needed to make coffee drinks.

Education

High School Diploma -

Penn Foster High School
Scranton, PA
03-2018

Associate of Arts - Sonography

Florida State College
Jacksonville, FL

Skills

  • Customer service
  • Technical support
  • Database management
  • Point-of-sale operation
  • Complaint resolution
  • Product knowledge
  • Quality control
  • CRM software proficiency
  • Administrative support
  • Shipping and logistics

Languages

Spanish
Native/ Bilingual
French
Limited

Timeline

Customer Service Representative

SunPass
08.2023 - 06.2025

Retail Sales Associate

Dollar General
01.2021 - 07.2023

Barista

Starbucks
07.2017 - 12.2020

High School Diploma -

Penn Foster High School

Associate of Arts - Sonography

Florida State College