Mary Eliza Witherow Rodriguez
San Antonio
Summary
A detailed oriented individual working as a Claims Associate for the past 5 years while obtaining an educational background in psychology and continuing with neuroscience. I do plan to continue to further my studies and incorporate my experience of team collaboration, clear communication and adapting to needs from my experience in working in claims, retail from early college years and group projects in education.
Overview
5
5
years of professional experience
Work History
Auto Express Claims Associate
State Farm Mutual Insurance
09.2021 - Current
- Processed and reviewed auto claims, ensuring accurate and timely settlements for lower-complexity claims.
- Communicated effectively with customers through inbound calls and written correspondence, providing clear guidance and addressing inquiries with professionalism and empathy.
- Collaborated with team members to manage a high volume of claims, ensuring adherence to quality standards and achieving performance goals.
- Utilized multiple computer systems to efficiently process claims, track customer interactions, and resolve issues.
- Maintained attention to detail while managing claims to ensure all necessary information was accurate and up-to-date.
- Adapted to changing environments and handled fluctuating workloads, especially during peak call volumes.
- Completed required training programs and obtained necessary licenses, with a commitment to ongoing professional development.
Education
Bachelor of Science - Neuroscience
Arizona State University
Online06.2026
Bachelor of Science - Psychology
University of Texas at Dallas
Richardson12.2025
Associate of Arts - Psychology
Tacoma Community College
Tacoma06.2021
Skills
- Problem-solving
- Clear communication
- Team collaboration
- Decision-making
- Documentation review
- Customer service
Timeline
Auto Express Claims Associate
State Farm Mutual Insurance
09.2021 - Current
Bachelor of Science - Psychology
University of Texas at Dallas
Associate of Arts - Psychology
Tacoma Community College
Bachelor of Science - Neuroscience
Arizona State University