Dawn Pullian
Fayetteville,GA
Summary
Experienced Auto Insurance Claims Associate successful at managing high call volume in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 15+ years of customer service management experience and willingness to take on any challenge.
Overview
15
15
years of professional experience
Work History
Auto Express Claims Associate
State Farm
09.2022 - Current
- Determine liability, coverages, exclusions, and claim resolution by applying knowledge, regulations and policies.
- Strong call handling time in fast paced incoming call center environment.
- Investigative contact with customers through telephone, written communication and/or email.
- Managed high volume of claims by utilizing task driven queue.
Operations Manager
American Car Center
02.2021 - 08.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations for 6 regions with over 40 stores to achieve timely and accurate delivery of vehicles.
- Supervised staff and kept employees compliant with company policies and procedures.
Asset Recovery Manager
Automobile Acceptance Corporation
01.2009 - 02.2021
- Maintained detailed records of all collection activities to ensure a high level of accuracy and transparency.
- Prepared and submitted legal documents to initiate court proceedings.
- Led team meetings to review current cases, emerging trends, and share best practices for improved results.
- Negotiated favorable payment arrangements with debtors that aligned with their financial capabilities while maximizing organizational returns.
- Managed disposal process of 300+ units per month to reduce losses.
Skills
- Interpersonal Communication
- Call center experience
- Investigative research
- Negotiation and Resolution
- Accountable
- Attention to Detail
- Organizing and Prioritizing Work
- Collateral Evaluation
- Critical Thinking
Accomplishments
- EST (Express Support Team) (Nov 2023)
- Misson CX Award Q2 (2023)
- S3 Promotion (Mar 2023)
- Assist ILR in HAART (Feb/Mar 2024)
- Adherence SPOC Role Jan 2023-Dec 2023
- VL1 Special Project (Nov 2023-current)
Timeline
Auto Express Claims Associate
State Farm
09.2022 - Current
Operations Manager
American Car Center
02.2021 - 08.2022
Asset Recovery Manager
Automobile Acceptance Corporation
01.2009 - 02.2021