Dawn Pullian
Fayetteville,GA
Summary
Experienced Auto Insurance Claims Associate successful at managing high call volume in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 15+ years of customer service management experience and willingness to take on any challenge.
Overview
15
15
years of professional experience
Work History
Auto Express Claims Associate
State Farm
Dunwoody, GA
09.2022 - Current
- Determine liability, coverages, exclusions, and claim resolution by applying knowledge, regulations and policies.
- Strong call handling time in fast paced incoming call center environment.
- Investigative contact with customers through telephone, written communication and/or email.
- Managed high volume of claims by utilizing task driven queue.
Operations Manager
American Car Center
Atlanta, GA
02.2021 - 08.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations for 6 regions with over 40 stores to achieve timely and accurate delivery of vehicles.
- Supervised staff and kept employees compliant with company policies and procedures.
Asset Recovery Manager
Automobile Acceptance Corporation
Riverdale, GA
01.2009 - 02.2021
- Maintained detailed records of all collection activities to ensure a high level of accuracy and transparency.
- Prepared and submitted legal documents to initiate court proceedings.
- Led team meetings to review current cases, emerging trends, and share best practices for improved results.
- Negotiated favorable payment arrangements with debtors that aligned with their financial capabilities while maximizing organizational returns.
- Managed disposal process of 300+ units per month to reduce losses.
Skills
- Interpersonal Communication
- Call center experience
- Investigative research
- Negotiation and Resolution
- Accountable
- Attention to Detail
- Organizing and Prioritizing Work
- Collateral Evaluation
- Critical Thinking
Accomplishments
- EST (Express Support Team) (Nov 2023)
- Misson CX Award Q2 (2023)
- S3 Promotion (Mar 2023)
- Assist ILR in HAART (Feb/Mar 2024)
- Adherence SPOC Role Jan 2023-Dec 2023
- VL1 Special Project (Nov 2023-current)
Timeline
Auto Express Claims Associate
State Farm
09.2022 - Current
Operations Manager
American Car Center
02.2021 - 08.2022
Asset Recovery Manager
Automobile Acceptance Corporation
01.2009 - 02.2021