Mary Elizabeth Harvey
Bangs,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Resourceful Customer Service Supervisor known for productive and efficient task completion. Specialize in conflict resolution, customer relationship management, and operational improvement. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Texas Ranger Motel and RV Park
Santa Anna, Texas
03.2023 - Current
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
- Implemented programs designed to increase employee engagement within the team.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Computed balances, totals or commissions to support accounting team.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Analyzed financial activities of department to share budgetary input with managers.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Researched and prepared reports required by management or governmental agencies.
- Evaluated and authenticated returns, exchanges and voids.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Resolved customer complaints or answered customers' questions.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Maintained accurate records of customer interactions for future reference.
- Interpreted and explained work procedures and policies to brief staff.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Answered phone calls and responded to questions and concerns.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Service Representative
Under The Sun
Sandy, OR
05.2017 - 02.2020
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided accurate information about products and services to customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Implemented innovative methods for streamlining the customer service process.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Mentored junior team members and managed employee relationships.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Strengthened customer retention by offering discount options.
- Provided exceptional customer service to ensure customer satisfaction.
- Prevented key account losses by researching discrepancies and correcting problems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted available products and services to customers during service, account management and order calls.
- Provided top quality control and eliminated downtime to maximize revenue.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed strong customer relationships to encourage repeat business.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
Education
Montessori Teaching Certification - Education
Montessori Unlimited
Irving, TX05-2000
Skills
- Complaint resolution
- Employee schedule management
- Performance evaluations
- Training development
Timeline
Customer Service Supervisor
Texas Ranger Motel and RV Park
03.2023 - Current
Customer Service Representative
Under The Sun
05.2017 - 02.2020
Montessori Teaching Certification - Education
Montessori Unlimited
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