Mary Ellen Anderson
Avon,CT
Overview
14
14
years of professional experience
Work History
Technical Administrator
Direct Mortgage Loans
05.2024 - 08.2025
- Administered technical systems to ensure optimal performance and reliability across organizational operations.
- Streamlined user support processes, enhancing response times and improving user satisfaction.
- Developed training materials for new software implementations, facilitating smoother transitions for staff.
- Assisted cross-functional teams in troubleshooting complex technical issues, fostering collaboration and knowledge sharing.
- Managed software upgrades and migrations, ensuring minimal disruption to business activities during transitions.
- Implemented best practices for data security and compliance, safeguarding sensitive information across platforms.
- Managed onboarding and offboarding of employees.
AVP of Operations & Training, Encompass Jr Admin
Norcom Mortgage
08.2017 - 05.2024
- Managed onboarding and offboarding of employees.
- Suggested and oversaw new testing & implementation for all new investor rollouts & existing business rule updates with LOS Encompass Certified Admins.
- Coordinated with staff to arrange workshops, webinars and outside vendor training.
- Cultivated an environment of continuous learning that encouraged employee growth and development, leading to an increase in overall team performance.Managed & updated company online helpdesk with new policies, procedures, guidelines and job aides.
- Developed and maintained performance metrics to monitor team productivity and effectiveness.
- Mentored and trained staff on best practices in operations management and compliance standards.
- Ensured compliance with industry regulations through diligent monitoring practices and proactive policy updates.
Processing Manager
Norcom Mortgage
08.2011 - 08.2017
- Implemented process improvements that enhanced efficiency and reduced turnaround times for mortgage applications.
- Developed training programs for new staff, enhancing team competency and adherence to compliance standards.
- Monitored performance metrics, identifying trends to drive operational excellence across processing workflows.
- Collaborated with senior management to establish strategic goals aligned with company objectives in mortgage processing.
- Resolved complex issues related to loan processing, providing guidance and solutions to team members as needed.
- Ensured adherence to regulatory requirements through regular audits and updates of processing protocols and procedures.
- Mentored departmental team, boosting efficiency, success and morale among employees.
Education
High School -
BMC Durfee High School
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UMass Dartmouth
Skills
- Leadership, Technical Support, Problem Solving, Program Knowledge, Communication, Team Coordination
- Fannie Mae Technology, Freddie Mac Support, Microsoft Teams, GoTo Meeting, Zoom, Bombgar, Splashtop, Snagit, Jung, Adobe pro Consumer Connect, Lender Connect, SimpleNexus/Ncino Mortgage, Mortgage Coach, Coheus, Data Verify, DRIVE, Account Chek, Smartfee, Feewise, Blueprint, Loanbeam, Value Link, DocUsign, Work Number, Appraisal Firewall, Optimal Blue, Surefire, Freshworks, Atlassian Jira, Various credit vendors
Timeline
Technical Administrator
Direct Mortgage Loans
05.2024 - 08.2025
AVP of Operations & Training, Encompass Jr Admin
Norcom Mortgage
08.2017 - 05.2024
Processing Manager
Norcom Mortgage
08.2011 - 08.2017
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UMass Dartmouth
High School -
BMC Durfee High School