Overview
Work History
Timeline
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MaryEllen Couillard

MaryEllen Couillard

Stedman,NC

Overview

43
43
years of professional experience

Work History

Staff Development Specialist II/Trainer

Johnston County Dept of Social Services
Smithfield, NC
09.2018 - Current
  • Providing effective and creative classroom and virtual facilitation of training for all levels of employees
  • Provide Policy training for Adult Medicaid with Disability Assessments, Family & Children's Medicaid, and Basic Navigation of NCFAST
  • Gathering, reviewing and analyzing course evaluations, identifying gaps in training needs, and providing feedback on learning curriculum and methodology to ensure program relevance, end user comprehension and overall continuous improvement
  • Developing templates, graphics, and audio/visual materials for use in on-line training, interactive web-based, criterion referenced materials, facilitator guides, associated PowerPoint presentations, participant guides and tests, job aids and other classroom support materials
  • Serving as the classroom manager for courses assigned; prepping classrooms and preparing instructional material in advance of instruction; evaluating student progress; and making recommendations on students' Progress Report Evaluation for continued training participation
  • QA Review work on new hires to ensure policies are being followed and benefits are determined and provided in accordance with established policy

Income Maintenance Caseworker II

Cumberland County DSS
Fayetteville, NC
01.2017 - 08.2018
  • Responsible for taking applications, determining eligibility, re-determining and maintaining cases for the Child Care Subsidy and Family & Children's Medicaid Department within Economic Services
  • This includes interviewing the client, verifying information, determining eligibility, maintaining the record and making changes to the record, and determine how the changes impact the eligibility of the case
  • I have also worked in the Family and Children's Medicaid department responsible for taking applications, interviewing the client, verifying information, determining eligibility, maintaining the record and making changes to the record, and determine how the changes impact the eligibility of the case

Processing Assistant IV

Harnett County Dept of Social Services
Lillington, NC
01.2015 - 01.2017
  • Train new employees using NC FAST to greet clients and applicants at front desk, begin application process for new clients and re-certifications, log all incoming forms and documents into DSS system for assigned worker, work in NC State Sessions database; take Fraud and NCHC payments at the front desk and sign off on payments and lock payments in vault
  • Back up Agency reports for DSS, issue workers permits as well as communicate with the DOL, issue fishing licenses, maintain telephone lists, worker list, food pantry lists, housing lists, and lists of medical offices that accept Medicaid throughout Harnett County

Administrative Assistant/ Bookkeeper

Strickland's Portion Pak
Fayetteville, NC
01.2013 - 01.2015
  • Accounts Receivable/Payable, Strong Customer Service Communication Skills, Secretary, Recording of Data in Excel
  • Developed and maintained effective working relationships with customers, the general public, and all levels of employees
  • Taking orders and entering into database, phone coverage, copying and faxing with general office duties

Discipline Clerk, Teacher Assistant, Medical Clerk, and Substitute Teacher

Cumberland County Schools
Fayetteville, NC
01.2005 - 01.2013
  • Entering of discipline actions into CCS NCWISE database; strong communication skills, filing, answered phones, provide support to parents, teachers and staff; administered medicine to students, and taught lesson plans

Emergency Room Registrar

Harrington Memorial Hospital
Southbridge, MA
01.2000 - 01.2001
  • Registered patients using computerized database, collecting insurance and limited medical information from patients presenting for service at hospital; obtaining signatures for consent and authorization; producing registration documents and distributing as required per hospital policy; providing assistance to patients; their families, answered phones using strong communication skills

Customer Service Representative

W.B. Mason
Brockton, MA
01.1994 - 01.1995
  • Entered office supply orders and changes using computerized database, quoted prices, expedited and responded to customer inquiries, interfaced with sales staff and all levels of management, heavy phone coverage with strong communication skills

Registrar for X-ray Department

Strong Memorial Hospital
Rochester, NY
01.1982 - 01.1987
  • Registered patients using computerized database, collecting insurance and medical information from patients presenting for service at hospital; obtaining signatures for consent and authorization; producing registration documents and distributing as required per hospital policy; providing assistance to patients; their families, answered phones using strong communication skills

Timeline

Staff Development Specialist II/Trainer

Johnston County Dept of Social Services
09.2018 - Current

Income Maintenance Caseworker II

Cumberland County DSS
01.2017 - 08.2018

Processing Assistant IV

Harnett County Dept of Social Services
01.2015 - 01.2017

Administrative Assistant/ Bookkeeper

Strickland's Portion Pak
01.2013 - 01.2015

Discipline Clerk, Teacher Assistant, Medical Clerk, and Substitute Teacher

Cumberland County Schools
01.2005 - 01.2013

Emergency Room Registrar

Harrington Memorial Hospital
01.2000 - 01.2001

Customer Service Representative

W.B. Mason
01.1994 - 01.1995

Registrar for X-ray Department

Strong Memorial Hospital
01.1982 - 01.1987

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MaryEllen Couillard