Mary Ellen Geho De Souza

• Created a database of prospective tenants through cold calling and email campaigns.
• Compiled and conveyed operational and financial data to regional manager.
• Received rent payments and tracked transactions in accounting software.
• Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
• Used conflict resolution skills to quickly resolve issues among residents.

• Researched customer requests by accessing internal databases.
• Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
• Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
• Answered customer questions regarding account discrepancies or problems.
• Provided support in the resolution of escalated complaints.
• Followed department calling scripts and procedures to optimize collections efforts.
• Advised delinquent customers on strategies for debt repayment.
• Identified reasons for delinquency to assist customers in resolving payment issues.

Resolved deceased customer accounts