Teams, share point, portfolio manager, google chrome, excel
Mary Ellen Geho De Souza
Account Manager/customer Service
Marion,IA
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance organizational brand.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Account Manager/Customer Service Representative
Toyota Financial Services
Cedar Rapids , IA
2003.02 - 2022.11
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - Psychology
Centro De Ensino Unificado De Brasilia (college)
Brasilia BrazilHigh School Diploma -
Escola Americana De Brasilia
Brasilia Brazil 1981.09 - 1984.05
Skills
Good Telephone Etiquette
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References
Available upon request
Timeline
Account Manager/Customer Service Representative
Toyota Financial Services
2003.02 - 2022.11
High School Diploma -
Escola Americana De Brasilia
1981.09 - 1984.05
No Degree - Psychology
Centro De Ensino Unificado De Brasilia (college)
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