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Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Results-driven leader with expertise in enhancing customer satisfaction and optimizing processes through data analysis and strategic planning. Proven ability to mentor teams, collaborate cross-functionally, and ensure compliance with industry standards. Skilled in procurement, cost control, and developing strategies that drive customer loyalty and operational efficiency. Professional with strong background in customer service management, prepared for leadership in client relations. Demonstrates keen ability to foster team collaboration and drive results in dynamic environments. Skilled in problem-solving, conflict resolution, and effective communication. Reliable, adaptable, and focused on enhancing customer satisfaction and operational efficiency.

Results - driven call center support focused on developing and leading exceptional call center teams. Motivational leader with a strong record of success in the field.
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Mary Ellen Geho De Souza

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Account Manager/Customer Service Representative

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No Degree - Psychology

High School Diploma -

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Account Manager/Customer Service Representative

High School Diploma -

No Degree - Psychology

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