Results-driven leader with expertise in enhancing customer satisfaction and optimizing processes through data analysis and strategic planning. Proven ability to mentor teams, collaborate cross-functionally, and ensure compliance with industry standards. Skilled in procurement, cost control, and developing strategies that drive customer loyalty and operational efficiency. Professional with strong background in customer service management, prepared for leadership in client relations. Demonstrates keen ability to foster team collaboration and drive results in dynamic environments. Skilled in problem-solving, conflict resolution, and effective communication. Reliable, adaptable, and focused on enhancing customer satisfaction and operational efficiency.
Hi, I’m
LISA RUBINGER
Lodi,California
Summary
Overview
13
years of professional experience
Work History
South Bay Foundry IncLodi, CA, USA
Customer Service Representative Manager
08.2024 - 10.2025
Job overview
- Coached team members on proper procedures for resolving disputes or escalations quickly and efficiently.
- Utilized problem-solving techniques to proactively address customer concerns.
- Provided leadership support through mentoring team members on best practices when handling challenging situations with customers.
- Collaborated closely with other departments such as sales or marketing teams to optimize the customer experience.
- Developed strategies for improving customer satisfaction and loyalty, resulting in increased revenue.
- Ensured compliance with industry standards, laws, and regulations related to customer service operations.
- Developed and implemented customer service policies and procedures to ensure customer satisfaction.
AmazonTracy, CA, USA
Fulfillment Lead
10.2020 - 11.2023
Job overview
- Analyzed data to identify areas for improvement in order fulfillment processes.
- Ensured compliance with safety regulations, quality standards, and customer requirements.
- Tracked progress on daily tasks and provided regular updates to management team members.
Dirt MoversStockton, USA
Purchasing Agent
02.2013 - 03.2020
Job overview
- Prepared purchase orders and tracked their progress from order placement to receipt of goods and services.
- Reconciled variances between purchase order and invoice.
- Developed and maintained professional relationships with vendors and suppliers.
- Generated purchase orders, contracts, and other documentation to support the procurement process.
- Researched and evaluated potential vendors to determine best fit for cost and quality criteria.
- Researched current market conditions to assess price trends as part of negotiations with suppliers.
- Solicited bids and compiled recommendations to conduct and participate in negotiation phase.
SPCASonora, CA, USA
Volunteer
06.2017 - 08.2017
Job overview
Education
Cabrillo CollegeAptos, CA
NA from Business Administration
University Overview
- Relevant Coursework
- GPA: 3.5
Lincoln High School
High School
University Overview
- Extracurricular Activities
- Multi-Media Artist
Skills
- Picking and packing
- Procurement
- Customer satisfaction measurement
- Stock organization
- Cost control
- Call center management
- Negotiation
- Strategic planning
- Sales and marketing
- Staff Management
- Google Workspace
- Flexible and Adaptable
- Attention to Detail
- Critical Thinking
- Excellent Communication
- Interpersonal Communication
- PPE Compliance
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Organization and Time Management
Timeline
Customer Service Representative Manager
South Bay Foundry Inc
08.2024 - 10.2025
Fulfillment Lead
Amazon
10.2020 - 11.2023
Volunteer
SPCA
06.2017 - 08.2017
Purchasing Agent
Dirt Movers
02.2013 - 03.2020
Cabrillo College
NA from Business Administration
Lincoln High School
High School