Mary Ellica Geib
Ruskin
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
SmileLYNN Pediatric Dentistry
03.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Customer Service Representative
Publix
12.2021 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Marshalls
09.2020 - 03.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
East Bay High School
Gibsonton, FL05-2019
Skills
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Relationship building
- Phone and email etiquette
Certification
- Basic Life Support Certification (BLS)
Languages
Tagalog
Native or Bilingual
Timeline
Patient Care Coordinator
SmileLYNN Pediatric Dentistry
03.2023 - Current
Customer Service Representative
Publix
12.2021 - 04.2023
Cashier
Marshalls
09.2020 - 03.2021
- Basic Life Support Certification (BLS)
High School Diploma -
East Bay High School
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