MaryEsther Marchi Green
Manchester,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
LNP Senior Representative
Verizon Wireless Corporation
09.2003 - 09.2018
- Interacted with customers regularly to maintain and enhance relationships.
- Resolved issues through careful research and follow-up with customers.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Answered questions quickly via email or return phone call
Education
No Degree - Tourism And Travel Services Marketing Operations
The University of Tennessee - Martin
Martin, TNSkills
- Unified Communications
- Information Updates
- Electronic Tracking
- Data Classification
- Customer Transactions
- Problem Resolution
- Outbound Calls
- Customer Feedback
- Customer Care
- Customer Inquiry Response
- Special Orders
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved porting phone numbers by completing old service provider requirements with accuracy and efficiency.
- Achieved customer satisfaction through effectively helping with transferring their phone numbers from previous providers to Verizon Wireless.
- Documented and resolved customer concerns which led to the completion of having their numbers transferred..
Languages
Italian
Native or Bilingual
Spanish
Elementary
Timeline
LNP Senior Representative
Verizon Wireless Corporation
09.2003 - 09.2018
No Degree - Tourism And Travel Services Marketing Operations
The University of Tennessee - Martin
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