Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maryevette Berrios Luna

Cornwall,NY

Summary

I am an encouraging manager and analytical problem-solver with talents for team building, leading, and motivating. I also have excellent customer relations aptitude and relationship-building skills. I am proficient in using independent decision-making skills and sound judgment to impact company success. I am dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

General Manager in Training

Cava Grill
04.2023 - Current
  • Managed purchasing, sales, marketing, and customer account operations efficiently
  • Interacted well with customers to build connections and nurture relationships
  • Trained new employees on proper protocols and customer service standards
  • Trained and guided team members to maintain high productivity and performance metrics
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Assisted in recruiting, hiring, and training of team members
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Recruited, hired, and trained initial personnel, working to establish vital internal functions and outline the scope of positions for the new organization.

Area Manager

Chinah
10.2019 - 04.2023
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes
  • Transformed underperforming teams into productive, profitable teams
  • Resolved conflicts promptly to promote a positive environment for customers
  • Supervised 4 location managers, maintaining contractual, compliance, and reporting requirements for all areas and assets
  • Drove revenues and team morale by developing and deploying sales contests
  • Organized promotional events and interacted with the community to increase sales volume
  • Implemented systems and procedures to increase sales
  • Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement
  • Resolved problems with high-profile customers to maintain relationships and increase the return customer base
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Held meetings with the director to identify techniques to overcome sales obstacles
  • Oversaw payroll and employee personnel files
  • Managed my store's recruitment and retention program
  • Integrated and managed third-party food pick-up and delivery systems
  • Oversaw customer satisfaction reviews and improved the guest experience based on the individual data provided for each restaurant.

Crew Member

Cava
07.2017 - 02.2020
  • Worked well with teammates and accepted coaching from the management team
  • Took orders, prepared meals, and collected payments
  • Addressed guest needs, questions, or concerns for the best onboard experience
  • Operated cash register to ring up final bills and process various forms of payment
  • Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction
  • Became familiar with products to answer questions and make suggestions
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Collaborated with team members to complete orders.

Education

Associate of Science Business Administration -

Southern New Hampshire University
12.2025

High School Diploma -

Bayonne High School
Bayonne, NJ
06.2017

Skills

  • Decision Making
  • Risk Management
  • Human Resources
  • Staff Training and Development
  • Time Management
  • Quality Assurance
  • Customer Service
  • Operations Management
  • Problem-Solving
  • Performance Management
  • Conflict Resolution
  • Team Leadership

Languages

Spanish
Native or Bilingual

Timeline

General Manager in Training

Cava Grill
04.2023 - Current

Area Manager

Chinah
10.2019 - 04.2023

Crew Member

Cava
07.2017 - 02.2020

Associate of Science Business Administration -

Southern New Hampshire University

High School Diploma -

Bayonne High School

Similar Profiles

CREATE PROFILE
Maryevette Berrios Luna