Maryfer Jaramillo
Summary
Dynamic professional skilled in creating welcoming environments for guests while effectively managing diverse business needs. Proficient in understanding server loads, kitchen output, and customer preferences. Proven ability to maintain high productivity and composure in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Chili's Restaurant
Bedford
02.2025 - 05.2025
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Adhered to all safety regulations set forth by the restaurant management team.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Provided menus and answered questions about menu items and specials.
- Greeted customers and escorted them to their tables.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Sales Associate
Dillards Department Store
Hurst
12.2023 - 12.2024
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
Night Manager
Snappy Salads
Irving
08.2021 - 10.2023
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
Co-Manager
Journeys Shoe Store
Irving
06.2019 - 03.2020
- Conducted weekly team meetings to discuss goals and objectives.
- Monitored daily operations to ensure efficient workflow.
- Performed weekly audits of cash registers to detect discrepancies in transactions.
- Recruited new staff members through job postings, interviews, and references checks.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Ensured safety protocols were followed at all times.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
MacArthur High School
Irving, TX05-2019
Skills
- Customer service excellence
- Reservation management
- Seating coordination
- Menu knowledge
- Safety compliance
- Conflict resolution
- Cash handling
- Upselling strategies
- Inventory oversight
- Effective communication
- Product expertise
- Brand representation
- Returns and exchanges handling
- Professional appearance
- Trend awareness
- Fluent in Spanish
Languages
Spanish
Professional
References
References available upon request.
Timeline
Restaurant Hostess
Chili's Restaurant
02.2025 - 05.2025
Sales Associate
Dillards Department Store
12.2023 - 12.2024
Night Manager
Snappy Salads
08.2021 - 10.2023
Co-Manager
Journeys Shoe Store
06.2019 - 03.2020
High School Diploma -
MacArthur High School