Mary Frances Barone
Philadelphia,PA
Summary
Results-driven professional with a strong background in customer service and operational strategy. Expertise in streamlining processes and enhancing patient experiences, contributing to improved satisfaction and operational efficiency.
Overview
24
24
years of professional experience
Work History
Patient Service Representative
Bryn Mawr Skin & Cancer Institute
Bryn Mawr, PA
12.2025 - Current
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Scheduled patient appointments efficiently using electronic health record systems to optimize clinic operations.
- Maintained accurate patient records and ensured compliance with privacy regulations during data entry processes.
- Assisted in verifying insurance information to facilitate seamless billing and reduce claim rejections.
General Manager
Pottery Barn
King Of Prussia, PA
11.2002 - 08.2025
- Led operational strategies to enhance store performance and customer satisfaction.
- Streamlined inventory management processes, reducing excess stock and improving turnover rates.
- Developed training programs for staff, fostering a culture of continuous improvement and excellence in service delivery.
- Implemented data-driven decision-making practices to optimize product assortment and sales strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Bachelor of Science - Marketing
Temple University
Philadelphia, PA05-2006
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Team leadership
Timeline
Patient Service Representative
Bryn Mawr Skin & Cancer Institute
12.2025 - Current
General Manager
Pottery Barn
11.2002 - 08.2025
Bachelor of Science - Marketing
Temple University