Mary Frances Nance
Summary
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Manager
Ring Guards, A Montelongo Company
College Station, TX
08.2024 - Current
- Managed daily operations to ensure smooth workflow and team collaboration.
- Oversaw inventory management and maintained stock levels for efficient service.
- Trained new staff on company policies, procedures, and customer service standards.
- Coordinated scheduling to align workforce availability with operational needs.
- Facilitated team meetings to discuss goals, challenges, and performance updates.
- Monitored employee performance and provided constructive feedback as needed.
- Developed staff schedules to optimize productivity during peak hours.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed engaging content for various social media platforms.
- Managed daily social media interactions and customer inquiries.
- Researched industry trends to inform social media strategies.
- Managed the daily operations of all assigned social media accounts.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Organized promotional events within the shop area to increase sales volume.
- Supported marketing initiatives through promotional events or campaigns.
Sales Associate
Montelongo's Fine Jewelry
College Station, TX
10.2021 - 08.2024
- Assisted customers in selecting fine jewelry pieces based on preferences.
- Operated point-of-sale system for processing transactions and managing returns.
- Educated customers about jewelry care and maintenance techniques.
- Handled customer inquiries and resolved issues with professionalism and patience.
- Developed strong relationships with clients to enhance customer loyalty and satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
Tanning Specialist
Palm Beach Tan
College Station, TX
09.2019 - 10.2021
- Educated clients on safe tanning practices and appropriate product usage.
- Assisted in maintaining cleanliness and organization of the tanning salon environment.
- Conducted skin type assessments to recommend suitable tanning options.
- Managed inventory of tanning products and restocked supplies as needed.
- Operated tanning equipment and ensured compliance with safety standards.
- Delivered exceptional customer service while addressing client inquiries and concerns.
- Trained new staff on salon procedures and customer interaction techniques.
- Upsold additional services or packages in an effort to increase revenue for the business.
- Greeted clients upon arrival and provided a warm welcome to ensure a positive experience.
- Instructed customers on proper use of tanning beds, spray tans, and other equipment.
- Ensured safety protocols were followed at all times by monitoring the use of tanning beds and checking expiration dates on lotions.
- Provided personalized consultations to clients regarding tanning products and services.
Education
Bachelor of Arts - English
Texas A&M University
College Station, TX 08.2017 - 12.2021
Skills
- Customer service
- Team management
- Performance monitoring
- Problem solving
- Effective communication
- Time management
- Decision making
- Documentation and reporting
- Sales techniques
- Work prioritization
- Clear communication
- Recruiting and interviewing
- Decision-making
- Relationship building
- Performance management
- Verbal and written communication
Languages
English
Native/ Bilingual
Spanish
Beginner
Timeline
Manager
Ring Guards, A Montelongo Company
08.2024 - Current
Sales Associate
Montelongo's Fine Jewelry
10.2021 - 08.2024
Tanning Specialist
Palm Beach Tan
09.2019 - 10.2021
Bachelor of Arts - English
Texas A&M University
08.2017 - 12.2021