Mary Frances Sales
Philadelphia,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Multi-talented Pilates Instructor adept at teaching a range of fitness classes to students of all skill levels. Proficient in class management, documentation and safety. Bringing Number years of experience along with advanced marketing and sales understanding to help promote the business to customers.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Certified Pilates Instructor
Northeast YMCA
04.2004 - Current
- Worked in team-based environment to provide clients with optimal fitness services.
- Attended continuing education classes to maintain current knowledge.
- Kept facilities and equipment clean and organized.
- Promoted additional classes and available services to members.
Call Center Operator
Jefferson Torresdale
04.1986 - Current
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer requests for products, services, and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
Bachelor Of Arts - English/Communications
Holy Family University
Philadelphia, PA05.1991
Diploma -
Archbishop Ryan High School
Philadelphia, PA1986
Skills
- Designing Classes and Routines
- First Aid Certified
- Safe and Effective Exercises
- Effective Presentations
- Cooperative Attitude
- Member Services
- Customer Service
- Small and Large Group Instruction
- Relationship and Community Building
- Class Encouragement
- First Aid
- Customer Satisfaction
- Detailed Instruction
- CPR Certified
- Customer Relationships
Certification
- CGFI - Certified Group Fitness Instructor
Skills
Excellent computer and communication skills
Timeline
Certified Pilates Instructor
Northeast YMCA
04.2004 - Current
Call Center Operator
Jefferson Torresdale
04.1986 - Current
Bachelor Of Arts - English/Communications
Holy Family University
Diploma -
Archbishop Ryan High School
Similar Profiles
Blake VranaBlake Vrana
Gym Supervisor at Northeast YMCAGym Supervisor at Northeast YMCA
Angelina McMullenAngelina McMullen
Assistant Group Supervisor at Greater Philadelphia YMCAAssistant Group Supervisor at Greater Philadelphia YMCA
Angel ArevaloAngel Arevalo
Lifeguard at Northeast Family YMCALifeguard at Northeast Family YMCA
Najee Ward-CooperNajee Ward-Cooper
Deputy Sheriff at Philadelphia Sheriff OfficeDeputy Sheriff at Philadelphia Sheriff Office
Esta AkoyEsta Akoy
Financial Advisor/Analyst at Confidential Insurance ServicesFinancial Advisor/Analyst at Confidential Insurance Services