Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Grace Baldwin

Lynchburg,VA

Summary

Dynamic and customer-focused professional with extensive experience as a Restaurant Hostess at The Shack - Cherry Grove. Expert in reservation handling and POS system operations, delivering exceptional service while managing high-pressure situations. Recognized for enhancing guest satisfaction through assertive communication and efficient multitasking.

I believe in showing up to work on time and staying late to finish the job if needed.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

The Shack - Cherry Grove
05.2025 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Restaurant Hostess - To Go Order Coordinator

SOHO - Ocean Drive
05.2024 - Current
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

Cleaning Crew Member

Myrtle Beach Tours - Vacation Beach House Rentals
05.2024 - Current
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Improved overall team productivity with proper time management and prioritization of tasks.

Dishwasher

Greystone Summer Camp
05.2023 - 08.2023
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Education

No Degree - General Studies

Liberty Christian Academy
Lynchburg, VA
05-2027

Skills

  • Greeting guests
  • Reservation handling
  • Payment processing
  • POS system operations
  • Assertiveness
  • Customer service

Timeline

Restaurant Hostess

The Shack - Cherry Grove
05.2025 - Current

Restaurant Hostess - To Go Order Coordinator

SOHO - Ocean Drive
05.2024 - Current

Cleaning Crew Member

Myrtle Beach Tours - Vacation Beach House Rentals
05.2024 - Current

Dishwasher

Greystone Summer Camp
05.2023 - 08.2023

No Degree - General Studies

Liberty Christian Academy

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