Marygrace Head
Reno
Summary
I'm a highly focused, reliable, hard working, and detail-oriented team player with 9 years of customer service and management work. I am excellent at working in a fast-paced environment, as well as a personable one. I have strong leadership and relationship building skills. I am always willing to learn something new to further the team, no matter how challenging. I'm very quick with learning new online systems as well as implementing processes to further our company's productivity and guest satisfaction. Below are just a few of the skills I'd bring to the team.
Overview
7
7
years of professional experience
Work History
Bartender
Marriott
Sparks
06.2025 - Current
- Created craft drinks listed on their upscale hotel menu
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Collaborated with kitchen staff to enhance guest dining experiences.
- Managed inventory and restocked supplies to ensure smooth operations.
- Kept up-to-date with drink trends and menu changes for guest recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Built relationships with guests that have been staying there for months due to work in the USA parkway area
- Took food orders and served food promptly
- Provided excellence with all guests and ambassadors
- Created a safe and fun environment for guests to enjoy themselves with sports and UFC fights since there are no sports bars in the area
Bartender
Coconut Bowl
Reno
05.2024 - 06.2025
- Help build new relationships for returning clientele.
- Memorize and craft drinks for a small crowd up or 400+ people depending on the event/night.
- Ensure all guests that are drinking are 21 and over.
- Cocktail crafted beverages for bowling league nights.
- Maintain inventory and ensure the bar is fully stocked for the next shift.
Bartender
High Sierra Lanes
Reno
03.2023 - 05.2025
- Help build new relationships for returning clientele.
- Memorize and craft drinks for a small crowd up or 200+ people depending on the event/night.
- Ensure a fun but safe environment at all times.
- Cocktail crafted beverages for bowling league nights.
- Maintain inventory and ensure the bar is fully stocked for the next shift.
Bartender & Server
Montreux Golf Course
Reno
05.2024 - 08.2024
- Maintain relationships with guests who have lived here for years.
- Memorize and craft drinks for their main restaurant.
- Ensure a clean environment and bar at all times.
- Wine service for all guests that purchase wine bottles.
- Take orders and ensure all orders are delivered correctly and in a timely fashion.
Account Manager
ZLINE Kitchen & Bath
Reno
09.2023 - 05.2024
- Build new relationships, maintain, and grow existing relationships with clientele.
- Generate and identify new sales opportunities through research, analysis, and discovery.
- Collaborate with the team on pricing strategy and account management implementation plans.
- Make sales calls to current and potential customers to promote company's products and new arrivals.
- Partner with our customers & marketing to develop plans that boost sales.
- Work with all business units to support and assist in problem resolution pertaining to customer issues including but not limited to collections, pricing, and service issues.
- Assure Gross Margin performance of 10% per account to reach incentives.
- Responsible for year over year gross margin growth, according to KPI.
- Actively participate in sales meetings and reporting on sales goals, forecasting and wins.
- Stay informed on industry trends, services, and competitor activities.
- Data Entry for all Vendor portals with things such as, new product launches, promotions, & updates.
Account Manager
Legacy SCS
Reno
09.2020 - 10.2023
- Build new relationships, maintain, and grow existing relationships with clientele.
- Generate and identify new sales opportunities through research, analysis, and discovery.
- Collaborate with the team on pricing strategy and account management implementation plans.
- Make sales calls to current and potential customers to promote company's brokerage transportation services, such as TL, LTL and IML services.
- Meet and exceed /weekly/monthly/annual KPIs.
- Partner with our customers, developing transportation and logistics plans.
- Work with all business units to support and assist in problem resolution pertaining to customer issues including but not limited to collections, pricing, and service issues.
- Respond to client prospect inquiries by preparing responses to requests for proposals (RFPs) and requests for quotations (RFQs).
- Assure Gross Margin performance of 10%-15% per account.
- Responsible for year over year gross margin growth, according to KPI.
- Actively participate in sales meetings and reporting on sales goals, forecasting and wins.
- Stay informed on industry trends, services, and competitor activities.
- Help process invoicing and billing for clients I directly manage.
Lead Processing & Agent Management
Asurea
11.2019 - 09.2020
- Responsible for sorting through inbound leads and scheduling for our agents.
- Worked with 60+ agents across the US to ensure they had the work needed to meet their weekly requirements. Oversaw the team as whole and ensured they were meeting the daily lead processing numbers.
- Responsible for honing lead management strategy optimizing our infrastructure and processes to enable our demand.
- Assist the Account Management Team with implementing new procedures, processes, and workflows within the Account Management department on areas that cross over with Project Management.
- Identify operational and infrastructure risks within the environment and work with the application development team and infrastructure teams to make corrections and mitigate risks.
- Interface with internal teams and external vendors in troubleshooting complex, cross-platform issues.
- Provide comprehensive cross-training for agents and support personnel on front-line database client troubleshooting and support.
Shift Manager
Rapid Cash
11.2018 - 11.2019
- Responsible for the processing of loans to client's day & night. This required the processing of income, titles, and identification.
- Support the Store Manager with store incentive contests/promotions.
- Commitment to store team members to coach and mentor them aiding in raising the bar of customer excellence and experience through training of new processes, procedures, products or services.
- Provide excellent customer service and problem resolution when assisting customers who have an escalated high need.
- Balance individual cash drawer.
- Key to store open and close functions.
- Adhere to established loss prevention standards (i.e., loan and check cashing decision criteria, cash management, password protection, drawer management, and dual authorization).
Education
Associates -
University of Nevada
Las Vegas, Nevada, USSkills
- Bartending
- POS Systems
- Craft cocktail creation
- Inventory management
- Customer relationship building
- Point of Sale operation
- Cash handling
- Event coordination
- Bar organization
- Trend awareness
- Problem resolution
- Service excellence
- Adaptability
- Drink preparation techniques
- Basic accounting
- Identification verification
- Bar operations management
- Classic cocktails
- Creative mixology
- Memory retention
- Bar service preparation
- Food service
- Suggestive selling
- Changing beer kegs
- Safe service compliance
- Strong multitasking
- Marketing and sales experience
- Team training and development
- Complex Problem-solving
- Service-oriented mindset
- Wine and liquor expertise
- Outgoing personality
- Customer service expertise
- Sales expertise
Timeline
Bartender
Marriott
06.2025 - Current
Bartender
Coconut Bowl
05.2024 - 06.2025
Bartender & Server
Montreux Golf Course
05.2024 - 08.2024
Account Manager
ZLINE Kitchen & Bath
09.2023 - 05.2024
Bartender
High Sierra Lanes
03.2023 - 05.2025
Account Manager
Legacy SCS
09.2020 - 10.2023
Lead Processing & Agent Management
Asurea
11.2019 - 09.2020
Shift Manager
Rapid Cash
11.2018 - 11.2019
Associates -
University of Nevada