MARY GRACE SHIELAH DOUGLAS

• Provides great customer service by greeting and assisting customers and recommending merchandise based on their wants and needs.
• Maintains a clean and neat area.
• Receives & stocks merchandise in an organized manner.
• Maintains inventories to avoid out of stock and over-stock products.
• Assist Jewelry Department and Cash Transaction.

• Communicates with other station and manifest the flight thru CargoSpot.
• Prepares documents and necessary paper works for CBP and flight pack.
• Prepares Deadload Statement and coordinates with loadmasters for flight planning.
• Billing/Invoicing.
• Assist in ramp operation and warehouse responsibilities.
• Responds and accepts incoming charter and hot shot plane for freight onload/offload.
• Responsible for inbound/outbound calls.

• Greets customers and responds to questions by demonstrating outstanding customer service and selling skills.
• Assists in organizing the merchandise in stock room.
• Assists in putting SIGNS for discounted merchandise ready for sales events.
• Answers phone calls regarding customer’s queries and complains.
• Helps as a backup for handling cash transactions especially during weekend and holiday season.
• Keeps the selling floor stocked with merchandise and assists in display of merchandise.

• Coordinates with other airlines and logistic companies through emails and telex messages.
• Departs flights on time with correct FFM and communicate to the airport of destination.
• Issues delivery order for the consignee for the release of shipments; as well as chargeable notes and invoices.
• Import and Export Counter Receptionist.
• Manifest all export shipments scheduled for flights and transmit data to destination.
• Prepares Airway Bill and check proper documentation, classify goods into different IATA rates using IATA coding system.
• Accepts Dangerous Goods and prepares DGD prior to IATA DGR procedures. Physically checks the DGR shipment and coordinates with Airport Police, Customs and Airline Representatives.

• Prepares and types business correspondence.
• Maintains proper filing system.
• Acknowledges and sorts out incoming mails, faxes, and other correspondence.
• Serves as telephone operator.
• Representative for business conversation.
• Programming, analysis and design activities.

• Performs inbound and outbound calls.
• Promotes company’s products and services.

• Computer Training
• Proficiency in MS Word, MS Excel, MS Power Point

MARCH 2000

AB Mass Communication: Broadcasting

St. Paul College of Manila, Manila, Philippines