Mary Heather Horn
Chesterfield,MO
Summary
Driven Pharmacy Technician with 7 years of experience and success in working within fast-paced and LTC pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician CPhT
Neighborhood LTC Pharmacy
06.2023 - 11.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Set up and modified patient profiles in Primecare/QS1 to include current information such as medications and insurance details.
- Certified Immunizer
- Docutrack
- Added new medications and edited patient medications in Therap for group homes
- Unit-Dose packaging of patients meds
- Packaged patient meds for delivery
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Pharmacy Technician
Ladue Pharmacy
04.2022 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Certified Immunizer
- Counted, measured and compounded medications following standard procedures.
- Unit dose packaging
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Senior Pharmacy Technician
CVS Pharmacy, Retail
04.2019 - 03.2022
- Helps coordinate workflow with supervisor.
- Prepare and Process Medications
- Data Entry
- Resolved Customer Service Issues
- Act as mentor to new hires
- Assist in lead management responsibilities.
- Stocked, labeled and inventoried medication to keep accurate records
- Answered incoming phone calls and addressed questions from customers and other healthcare providers
- Processed, corrected, and resent insurance claims
- Took care of pharmacy regulatory paperwork
- Maintained drug inventory levels by ordering necessary meds and supplies
- Administered immunizations
- Counted, measured and mixed medications following standard procedures
- Assisted patients in minimalizing medical expenses by recommending generic alternates or use of coupons.
- Administered covid tests.
- Processed incoming orders by checking deliveries against paperwork and updating inventory systems
- Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
- Coordinated verification and filling of more than 350 daily prescriptions in high-volume pharmacy environment.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Bachelor of Science - Health Services Management
Western Illinois University
Macomb, IL05.2004
Skills
- Prescription Order Verification
- Inventory Management
- Prescription Filling and Labeling
- Dispensing Medications
- Customer Service
- Regulatory Compliance
- Prioritization and Organization
- Relationship Building
- Medication Documentation
- Docutrack
- PrimeCare/QS1
- Inventory Tracking
- Answering and Routing Calls
- Medical Insurance Claims Processing
- Staff Leadership
- Preparing Bubble Packs
- Answering and Routing Calls
- Medical Insurance Claims Processing
- Staff Leadership
- Unit-Dose packaging
- Certified Immunizer
- Therap
- Medication Therapy Management
- Wholesale Ordering
- Answering and Routing Calls
- Medical Insurance Claims Processing
- Staff Leadership
- Answering and Routing Calls
- Medical Insurance Claims Processing
- Staff Leadership
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician
- Certified in Providing Immunizations
- CPR certified
- Blood Born pathogen certification
Timeline
Lead Pharmacy Technician CPhT
Neighborhood LTC Pharmacy
06.2023 - 11.2023
Pharmacy Technician
Ladue Pharmacy
04.2022 - 05.2023
Senior Pharmacy Technician
CVS Pharmacy, Retail
04.2019 - 03.2022
Bachelor of Science - Health Services Management
Western Illinois University
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician
- Certified in Providing Immunizations
- CPR certified
- Blood Born pathogen certification
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