Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Helen Acuña

Casa Grande,AZ

Summary

Dynamic housekeeping supervisor with a proven track record at Holiday Inn Express, enhancing guest satisfaction through meticulous room inspections and effective complaint resolution. Skilled in cleaning and sanitation, I prioritize workloads and motivate staff, resulting in consistently high standards and positive feedback. Committed to exceptional customer service and operational excellence.

Overview

20
20
years of professional experience

Work History

Housekeeping Supervisor

Holiday Inn Express Hotel Suites
01.2015 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with front desk to respond promptly to all guest requests.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Managed laundry sorting, washing, drying, and ironing.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.

Receiving

Tractor Supply Distribution Center
02.2021 - 09.2022
  • Streamlined receiving processes by implementing efficient organization and tracking systems.
  • Conducted routine equipment maintenance checks to ensure optimal functioning during the receiving process.
  • Improved merchandise processing efficiency by implementing a streamlined receiving system.
  • Increased efficiency with streamlined processes for receiving shipments, managing returns, and processing special orders.
  • Improved receiving department productivity, collaborating closely with team members to unload trucks efficiently.
  • Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.

Sanitation Crew Member

Frito Lay
03.2009 - 06.2010
  • Maintained neat, clean and sanitized work areas.
  • Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
  • Reduced the risk of cross-contamination by properly cleaning and sanitizing equipment, surfaces, and utensils.
  • Completed in-depth cleaning of machinery to protect consumers from contamination and illness.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.

Housekeeping Room Attendant

Fairmont Heritage Place-franz Klammer Lodge
07.2005 - 01.2008
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.

Education

Casa Grande Union High School
Casa Grande, AZ

Skills

  • Cleaning and sanitation
  • Customer service-focused
  • Customer service
  • Training and mentoring
  • Workload prioritization
  • Housekeeping
  • Staff motivation
  • Room inspection
  • Work inspection
  • Complaints handling
  • Decision-making
  • Inventory replenishment
  • Inventory monitoring

Timeline

Receiving

Tractor Supply Distribution Center
02.2021 - 09.2022

Housekeeping Supervisor

Holiday Inn Express Hotel Suites
01.2015 - Current

Sanitation Crew Member

Frito Lay
03.2009 - 06.2010

Housekeeping Room Attendant

Fairmont Heritage Place-franz Klammer Lodge
07.2005 - 01.2008

Casa Grande Union High School
Mary Helen Acuña