Mary Helen Burch
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Recreation Assistant
VCCDD Recreation Department
The Villages, FL
02.2016 - Current
- Responded to public inquiries to provide information about programs and facilities.
- Performed light custodial duties to provide clean and inviting facilities.
- Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
Customer Service Representative
Verizon
Chesapeake, VA
05.1996 - 01.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Sales Representative
Rosenbluth Travel
Virginia Beach, VA
01.1995 - 04.1996
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Delivered superior customer service to retain existing customers and attract future customers.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Service Sales Representative
American Airlines
Norfolk, VA
12.1987 - 02.1995
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Delivered superior customer service to retain existing customers and attract future customers.
- Exceeded call monitoring expectations through accurate reporting and processing.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met or exceeded sales, customer service and loyalty program standards.
Education
Bachelor of Science - Parks, Recreation, And Leisure
Old Dominion University
Norfolk, VA08.1986
Skills
- Customer and Service-Oriented
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Attention to Detail
Timeline
Recreation Assistant
VCCDD Recreation Department
02.2016 - Current
Customer Service Representative
Verizon
05.1996 - 01.2006
Customer Service Sales Representative
Rosenbluth Travel
01.1995 - 04.1996
Customer Service Sales Representative
American Airlines
12.1987 - 02.1995
Bachelor of Science - Parks, Recreation, And Leisure
Old Dominion University
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