Mary Helen Solorio
Montclair,CA
Summary
Dynamic Quality Program Manager with a proven track record in team leadership and training development. Expertise in streamlining communication and enhancing team performance to achieve organizational goals.
Background in Opthalmology administration. Leading a team of 6-8 persons. Oversees Quality department. Worked closely in achieving yearly metric goal measures. Reported to clients who are contracted with company. Manage team travel and scheduling. Responsible for following through on all retina screening encounters and communicating with doctors to facilitate reviews and diagnosis. Finalizing each encounter by billing as final step.
Overview
7
7
years of professional experience
Work History
Quality Program Manager
Azul Vision
Chino, CA
07.2019 - Current
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Coached team members on productivity strategies to accomplish challenging goals.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
Education
High School Diploma -
Pioneer High School
Whittier, CASkills
- Team leadership and direction
- Team leadership
- Decision-making
- MS office applications
- Policy and procedure improvements
- Program leadership
- Training and development
- Critical thinking
- Interpersonal skills
- Data collection & research
- Team management
- Flexible and adaptable
- Team training and development
- Attention to detail
- Customer service
- Relationship building
- Scheduling and planning
- Quality assurance
- Community outreach
- Remote team management
- Personnel management
- Vendor relationship management
- Work delegation
- Employee scheduling
- Talent recruitment
- Work Planning and Prioritization
- Program reviews
- Team development
- Performance monitoring
Languages
Spanish
Native or Bilingual
Timeline
Quality Program Manager
Azul Vision
07.2019 - Current
High School Diploma -
Pioneer High School