Mya Ha

Lead enterprise-wide quality and safety initiatives to enhance patient outcomes, compliance, and organizational effectiveness.

• Collaborate with the CEO, CNO, and CMO to align the quality vision, governance, and improvement strategy with organizational priorities.
• Lead quality programs targeting HAPI, FALL, CAUTI, and CLABSI, achieving a 35% reduction in falls with injury, 27% decrease in HAPI, and 10% reduction in CAUTI rates.
• Automate CAUTI/CLABSI documentation, cutting administrative workload by 45%, and improving reporting precision.
• Analyze quality metrics and population-level data to drive performance improvement and strengthen data-driven decision-making at the executive level.
• Streamline RCA investigations and implement corrective-action tracking, reducing repeat events by 15%.
• Ensure continuous TJC/CMS compliance, audit readiness, and adherence to state and payer regulations.

Directed clinical quality, risk management, and compliance operations for a national virtual behavioral health company.

• Led cross-functional teams (Quality, Clinical, Engineering, Product, Operations) to align performance metrics and quality initiatives.
• Integrated AI-driven QA automation reduces chart-audit workload by 70% and improves accuracy and efficiency.
• Improved patient satisfaction (82% → 90%) and provider engagement (75% → 90%) through data-driven lifecycle programs.
• Chaired the Quality and Care Governance Committee, standardized workflows, and designed escalation protocols for quality issues.
• Oversaw payer and delegated-entity audits, ensuring NCQA, CMS, and contractual compliance.
• Presented performance dashboards and trend analyses to executives, driving the prioritization of high-impact improvement initiatives.

• Co-founded and scaled operations for an AI/IoT SaaS company, automating industrial process control.
• Expanded the team from 6 to 30 employees, secured $4.5M in seed funding, and drove $500K in first-year revenue, positioning the organization for rapid growth and market credibility.
• Delivered a 19.6% yield improvement for enterprise clients through AI automation processes.
• Established governance, OKRs, and analytics dashboards to support operational efficiency and transparency.

• Directed hospital-wide quality, patient safety, and accreditation programs, maintaining full compliance with TJC and CMS standards.
• Strengthened RCA and incident-reporting systems, reducing safety events by 22% through proactive risk mitigation.
• Redesigned event reporting and grievance processes, increasing patient satisfaction from 3.7 to 4.4, and response rates from 33% to 70%.
• Chaired Quality Improvement and Care Governance Committees to align priorities and performance measures.

Led system-wide quality and value-based care initiatives across OHSU, Adventist Health, and Hillsboro Medical Center, driving measurable outcomes.

• Utilized analytics to identify performance gaps and implement interventions, reducing opioid prescriptions by 4,660, and lowering heart failure readmissions from 17.5% to 11%.
• Coached over 300 providers and nurses on evidence-based practices, increasing order-set adoption from 90% to 95%.

• Led global clinical trial design and implementation, overseeing statistical modeling, data analysis, and proactive mitigation of operational and project risks.

• Managed community-health studies; ensured data integrity, compliance, and stakeholder engagement.