Maryia Abramovich
Port Washington,WI
Summary
Accomplished Personal Shopper at Walmart and Small Business Specialist at Belagroprom Bank, demonstrating exceptional customer service and planning skills. Achieved high satisfaction ratings through meticulous attention to detail and efficient order processing. Excelled in merchandise selection and banking product knowledge, fostering customer loyalty and mentoring team members for professional growth.
Overview
5
5
years of professional experience
Work History
Personal Shopper
Walmart
Saukville, WI
08.2023 - 03.2024
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
Small Business Specialist
Belagroprom Bank
Minsk, Republic Of Belarus
03.2019 - 06.2021
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed applications for new accounts.
- Received loan and utility payments, sending funds to correct destinations.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Maintained comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients.
- Delivered exceptional customer service by responding promptly to inquiries and providing accurate information about products and services offered by the bank.
Education
Bachelor of Accounting - Accounting, Analysis And Audit in Banks
Belarussian State Economic University
Minsk, Republic Of Belarus06.2019
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Online Order Processing
- Prioritizing Orders
- Product Knowledge
- Merchandise Selection
- Brand Understanding
- Purchase Recommendations
- Order coordination
- Shopping management
Languages
Russian
Native or Bilingual
English
Limited Working
Timeline
Personal Shopper
Walmart
08.2023 - 03.2024
Small Business Specialist
Belagroprom Bank
03.2019 - 06.2021
Bachelor of Accounting - Accounting, Analysis And Audit in Banks
Belarussian State Economic University