Mary Jane Ampeloquio
Daly City,CA
Summary
Friendly & detail-oriented professional Airlines Customer Service Agent with almost 3 years of expertise in assisting passengers with reservations, check-ins, boarding and problem resolutions. Skilled in managing high-stress situations, ensuring compliance with airline policies and delivering exceptional service that builds customer loyalty. Adept at working in a fast-paced airport environment while maintaining professionalism & efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Airline Customer Service Agent
Pacific Aviation Corporation
02.2023 - Current
- Delivered front-line customer service in a high-volume environment
- Assisted an average of 230 passengers daily with check-in, boarding and special requests
- Provided information on flight schedules, baggage policies and travel regulations
- Handled ticketing changes, upgrades and cancellations with accuracy
- Supported team in resolving customer complaints with empathy and professionalism
- Coordinated with gate staff, flight attendants and ground crew to ensure timely departure
- Support baggage services, including lost-and-found claims and oversized baggage check-ins
- Proficiency in airline reservation system (Amadeus) to handle passenger bookings
Cabin Service Agent
Swissport USA Inc
02.2023 - Current
- Coordinated cabin preparation and cleanliness to ensure compliance with airline standards.
- Managed inventory of cabin supplies, optimizing stock levels for operational efficiency.
- Conducted safety checks on equipment and emergency kits prior to flights, ensuring readiness.
- Trained new staff on cabin service protocols and safety procedures, enhancing team performance.
Education
Bachelor of Science -
La Consolacion College
Manila, Philippines 03.1994
Skills
- Passenger check-ins & boarding assistance
- Ticketing & reservations (Amadeus)
- Baggage handling & claims support
- Travel documentation & verification (visas, passports & IDs)
- Conflict resolution & de-escalations
- Multilingual communication (English, Filipino)
- Safety & security procedures compliance
- Strong interpersonal & teamwork skills
Certification
- IATA Airline Customer Service Training
- FAA/TSA Airport Security Awareness Training
- Dangerous Goods Training
Timeline
Airline Customer Service Agent
Pacific Aviation Corporation
02.2023 - Current
Cabin Service Agent
Swissport USA Inc
02.2023 - Current
Bachelor of Science -
La Consolacion College
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