Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Timeline
Generic

Mary Jane Reynolds Anderson

Travel Management and Operations
Huntsville ,AL ,AL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the travel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

34
34
years of professional experience

Work History

Director of Client Services

ADTRAV Travel Management
Birmingham, AL
01.2018 - Current
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Investigated, documented and submitted information to about special incidents, events and complaints.
  • Managed existing and developed new client relationships, identifying risk and growth opportunities.
  • Developed new employees and on-going performance assessment of current employees.
  • Trained, led and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.

Director of Operations

ADTRAV Travel Management
Birmingham, AL
06.2015 - 01.2018
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Defined, implemented and revised operational policies and guidelines.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.

Manager of Operations

ADTRAV Travel Management
Huntsville, IL
04.2012 - 06.2015
  • Devised processes to boost long-term business success and increase profit levels.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Developed policies and procedures for effective practice management.
  • Trained interns and newly hired team members on office procedures and computer system.

Dedicated Onsite Travel Consultant

ADTRAV Travel Management
Huntsville, AL
07.2003 - 04.2012
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Organized trips for individual, family and business travelers.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.

Education

Associate of Science - Travel Management And Accounting

Southern Junior College
Huntsville, AL
04.1987

Skills

  • Client Relationships
  • Client needs assessments
  • Staff Management
  • Policies and procedures
  • Project Management
  • Recruiting and Hiring
  • Written and verbal communication
  • Organization and Time Management

Accomplishments

Dale Carnegie High Impact Presentations -Certificate of Achievement -August 25,2017

Additional Information

Global TMC Partnership

Event Planning

Lodging Program Management

Meeting and Group Air

Vendor contract negotiation

VIP Travel

Private Jet Travel

Visa and Passport processing

Software

Sabre/GDS

Bright Metrics/CTC

Concur Travel and Expense

Get There

Deem/ETTA

Microsoft Office (Word, Excel, PowerPoint )

Dynamic 365/CRM

OneNote

Timeline

Director of Client Services

ADTRAV Travel Management
01.2018 - Current

Director of Operations

ADTRAV Travel Management
06.2015 - 01.2018

Manager of Operations

ADTRAV Travel Management
04.2012 - 06.2015

Dedicated Onsite Travel Consultant

ADTRAV Travel Management
07.2003 - 04.2012

Associate of Science - Travel Management And Accounting

Southern Junior College

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Mary Jane Reynolds AndersonTravel Management and Operations