Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Mary Jane Contakos

Latham,NY

Summary

Dynamic customer service professional with experience at Starbucks, excelling in high-pressure environments. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in data analysis and adept at maintaining operational efficiency, ensuring a positive atmosphere while delivering exceptional service. Committed to upholding health and safety standards.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
Oneonta, NY
10.2023 - Current
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Maintained calm demeanor during high-volume periods and special events.

Crew Member

Chipotle
Latham, NY
05.2023 - 01.2025
  • Wiped down tables and equipment, swept and refilled stock.
  • Scrubbed and polished counters to remove debris and food.
  • Stocked shelves and cases with new or transferred items.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Served food quickly for positive guest experiences.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Education

Bachelor of Science - Psychology

SUNY, Oneonta
Oneonta, NY
05-2026

High School Diploma -

Shaker High School
Latham, NY
06-2022

Skills

  • Data analysis
  • Research methodology
  • Statistical software
  • Customer service
  • Communication skills
  • Team collaboration
  • Professional demeanor
  • Verbal and written communication
  • Team player
  • Clear communication

Certification

  • CITI Training completed in August 2024

Languages

Latin
Elementary

References

References available upon request.

Timeline

Barista

Starbucks
10.2023 - Current

Crew Member

Chipotle
05.2023 - 01.2025

Bachelor of Science - Psychology

SUNY, Oneonta

High School Diploma -

Shaker High School

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Mary Jane Contakos