Mary Jane MacArthur
Jacksonville,FL
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
10
10
years of professional experience
Work History
Banquet Server
Blue Sage Cuisine
09.2022 - Current
- Efficient in the catering and hospitality industries
- Excellent communication skills and dedication
- Attentive, energetic, and great attention to detail
- Provide exemplary service to ensure a welcoming atmosphere for guests
- Ability to multi-task
- Time management
Child Care Provider
Celebration Church-Jacksonville
02.2022 - 07.2023
- Assisted children with school projects, reinforcing learning concepts introduced in the classroom
- Facilitated learning through play, stories and outdoor activities for successful child outcomes
- Utilized positive reinforcement techniques to encourage good behavior
- Facilitated conflict resolution among children by teaching effective problem-solving techniques
Caregiver
Private Home Health Care
07.2014 - 02.2022
- Assisted clients with daily living activities including housekeeping
- Assisted in bathing procedures to ensure patients felt comfortable
- Administered medication to patients according to their physician's instructions
- Developed various behavior assessments to analyze patient's progress
- Offered companionship to patients by sitting, singing, reading, talking and listening
Driver
Uber/Lyft
09.2016 - 09.2021
- Safely transport passengers or cargo from one location to another
- Follow schedules and rerouting in a timely manner when faced with traffic or congestion
- Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations
- Test vehicle equipment such as lights, brakes, horns, or windshield wipers, to ensure proper operation
- Arrange to pick up particular customers or groups on a regular schedule
- Provide passengers with assistance entering and exiting vehicles, and help them with any luggage
Customer Service
Farmers Insurance
09.2019 - 01.2020
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Managed time efficiently in order to complete all tasks within deadlines
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Resolved problems, improved operations and provided exceptional service
Education
Associate in Arts (A.A.) Business -
Florida State College of Jacksonville
Jacksonville, FLPsychology Mental Health Counseling Candidate -
Southeastern University
Lakeland, FL05.2023
Skills
- Microsoft Office
- Event Planner
- Fund Raiser Coordinator
- Quality Assurance
- Fluent in Tagalog
- Ethics and confidentiality
- CPR/AED
- Empathy Development
- Self-Care Promotion
- Sexual Assault Support
- Crisis Intervention
- Goal Setting
- First Aid/CPR
- Decision-Making
- Caring and Responsible
- Punctual and Reliable
- Leadership Qualities
- Team Leader
- Friendly and Respectful
- Observing and Monitoring Behavior
Internships Training
- Part-time volunteering opportunity at domestic violence non-profit organizations
- Part-time volunteering opportunity at a Non-profit organization for teenage girls’ ministry
- Part-time volunteering opportunity at a Non-profit organization for health and fitness for a women’s ministry
- Shadowing opportunity with a psychologist at a hospital
- Shadowing opportunity with Certified chaplains at a hospital
- Shadowing opportunity with a licensed mental health therapist in a group setting as well as virtual sit ins
Extracurricular Activities
Domestic Abuse Ministry / Care Partner GLOW Non-Profit Board Member/ Celebration Church Prayer Team/ Celebration Nursery
References
References available upon request
Timeline
Banquet Server
Blue Sage Cuisine
09.2022 - Current
Child Care Provider
Celebration Church-Jacksonville
02.2022 - 07.2023
Customer Service
Farmers Insurance
09.2019 - 01.2020
Driver
Uber/Lyft
09.2016 - 09.2021
Caregiver
Private Home Health Care
07.2014 - 02.2022
Associate in Arts (A.A.) Business -
Florida State College of Jacksonville
Psychology Mental Health Counseling Candidate -
Southeastern University
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