Richard Brown
Las
Vegas,NV
Summary
Friendly Banquet Server with strong understanding of hospitality and food and beverage industries. Extensive knowledge of gourmet chef creations and complementary food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations.
Overview
24
24
years of professional experience
Work History
Banquet Server
MGM Corp
Las Vegas, NV
11.2009 - Current
- Reliable for full set up as well as and breakdown down of banquet events
- Follow BEO to specification to meet clients need.
- Excel high volume food and beverage service for hotel banquets
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered catered food and supplies to facility for on-time set-up
Food Server/ TRAINER
Station Casinos
Santa, Las Vegas, NV
06.2011 - 08.2015
- Execute high quality customer service in diverse atmosphere in professional setting
- Very knowledgeable of food as well as alcohol
- Supervised also trained all new servers on policies as well as procedures
- Trained new servers on all menu items also service standards specifications of Station Casino guidelines, implemented test of all material
- Implemented action plans for managers to review for performance of employees.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using micros to confirm deliveries to correct rooms.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Checked identification for minimum age for sale of alcoholic beverages.
Banquet Server
Cannery Casinos
East Las Vegas, NV
04.2013 - 07.2015
- Reliable for full setup and break down of banquet
- Conscientious for serving food and beverage services for high volume hotel banquets
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained flexible work schedule to meet event needs.
- Executed synchronized meal service simultaneously serving multiple guests.
- Stayed up-to-date on menu changes to help customers make food choices
- Guided arriving guests to tables, took drink orders and relayed information to bartenders
- Provided friendly, courteous service to create memorable moments for guests
- Checked identification for minimum age for sale of alcoholic beverages
- Returned reusable goods and serving equipment for inventory and restock
- Served appetizers, delivered entrees and refilled beverages for banquet guests
Supervisor, Office Assistant, Bartender, Server
Millennium Staffing
Las Vegas, NV
05.2009 - 08.2014
- Supervised crew also sent out on job sites
- Ensured that all staff followed safety protocol on all convention set up
- Interviewed potential employees, processed new hire as well as drug testing paperwork
- Scheduled for future convention events
- Bartender for special events, high volume banquet service
- Ushered individuals to seating area in special events in arena.
- Built, managed and coached insourced and outsourced team
- Built, managed and coached insourced and outsourced teams
- Identified individual employee's unique work styles and adapted management methods
- Performed annual evaluations and reviews for large staff of employees
Education
Bachelor of Hospital - Management And Business
WGU
08.2023
Associates Degree of General - General Studies
College of Southern Nevada
09.2017
Massage Therapist Certificate : Massage Therapy - undefined
Dahan Massage Institute
01.2003
Skills
- CRMS System, Info
- Genesis, Aloha and CATXL
- Systems
- Proficient in Word/Excel,
- Outlook
- Type 35 WPM
- Proactive and Focused
- Sound Judgment
- Willing to Learn
- Adaptable to Changing Conditions
- Prior
- Sales Support
- Decision Making
- Customer Service
- Service-Oriented
- Word Processing
- Typing and 10-Key Entry
- CRM Tracking
- Spreadsheet Tracking
- Cash Flow Management
- Attention to Detail
- Microsoft Office
- Word Processing
- Typing and 10-Key Entry
- CRM Tracking
- Spreadsheet Tracking
- Cash Flow Management
- Attention to Detail
- Stakeholder and Investor Relations
- Microsoft Office
Timeline
Banquet Server
Cannery Casinos
04.2013 - 07.2015
Food Server/ TRAINER
Station Casinos
06.2011 - 08.2015
Banquet Server
MGM Corp
11.2009 - Current
Supervisor, Office Assistant, Bartender, Server
Millennium Staffing
05.2009 - 08.2014
Bachelor of Hospital - Management And Business
WGU
Associates Degree of General - General Studies
College of Southern Nevada
Massage Therapist Certificate : Massage Therapy - undefined
Dahan Massage Institute