MaryJane Scobie
White Lake,MI
Summary
Currently a reliable Veterinary Assistant/Technician, known for handling temperamental animals with relative ease and gentleness. As well as great client care who can handle difficult conversations, and manage customer care.
Overview
20
20
years of professional experience
Work History
Veterinary Assistant
Veterinary Care Specialists
Milford, MI
04.2021 - 07.2022
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Ran the Lab Station including Catalyst and ProCyte Machines along with Urinalysis equipment as well.
- Read Cytologies including ear, fecal floats and platelet counts.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Recovered patients after surgical procedures by monitoring vitals every 15 minutes, and letting the Doctor know of any changes in vitals.
- Educated clients on post-surgical care and nutrition.
- Euthanized terminally ill patients.
Bartender
The White Lake Inn
White Lake
04.2017 - Current
- Answer phones (take carry outs, answer any questions, or transfer calls to the main office)
- Make drinks and take orders and enter them to the POS system
- Talk to all customers and make them feel welcome, and have a good experience
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Medical Assistant
Edgewood Center Pediatrics
Commerce, Mi
11.2016 - 01.2017
- Operating the phone (scheduling appointments, answering basic medical questions, referrals etc.)
- Checking patients in, taking them back to the rooms, collected medical history, and reason for the visit
- Performed basic tests for physicals
- Administered injections (vaccines, allergy shots, etc)
- Filled out medical billing paperwork
- Filed charts
- Sanitized rooms after patient leaves.
Medical Assistant
Highland Pediatrics
Highland, Mi
05.2015 - 11.2016
- Operating the phone (scheduling appointments, answering basic medical questions, referrals etc.)
- Checking patients in, taking them back to the rooms, collected medical history, and reason for the visit
- Performed basic tests for physicals
- Administered injections (vaccines, allergy shots, etc)
- Filled out medical billing paperwork
- Filed charts
- Sanitized rooms after patient leaves.
Farm Hand
Hartland Equestrian
Highland, Mi
09.2005 - 08.2014
- Fast Paced Strong memory Strong people skills
- Fast learner Good communication.
- Takes constructive criticism well.
- Fed and and gave water to all horses on farm (started with 60 horses, then as years went on got down to around 20)
- Unloading and stacking bales of hay
- Cleaning stalls
- Assisting in collecting from stallions and inseminating mares
Veterinary Assistant/Technician
Walled Lake Veterinary Hospital/South Lyon Animal Clinic
Walled Lake, MI
08.2022 - Current
- Assisted veterinarians in performing examinations and procedures on various animal species.
- Monitored patient vital signs and recorded medical histories accurately during consultations.
- Administered medications and vaccinations as directed by veterinary staff, ensuring compliance with protocols.
- Developed and maintained strong relationships with pet owners, providing education on animal care practices.
- Trained new staff members on clinic protocols and customer service standards to enhance team performance.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Implemented workflow improvements that reduced patient wait times and increased overall clinic efficiency.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assisted senior staff with blood analyses and physical assessments.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted in training new team members on customer service protocols and system navigation.
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
Education
Certified Medical Assistant - Medical Assisting
Huron Valley Adult Education
White Lake, MI06.2015
Skills
- Patient Recordkeeping
- Customer Billing
- Routine Examinations
- Animal Euthanasia Assistance
- Immunization Administration
- Post-Surgical Monitoring
- Vital Signs Measurement
- Emergency Situations
- Active listening
- Customer service
- Critical thinking
Timeline
Veterinary Assistant/Technician
Walled Lake Veterinary Hospital/South Lyon Animal Clinic
08.2022 - Current
Veterinary Assistant
Veterinary Care Specialists
04.2021 - 07.2022
Bartender
The White Lake Inn
04.2017 - Current
Medical Assistant
Edgewood Center Pediatrics
11.2016 - 01.2017
Medical Assistant
Highland Pediatrics
05.2015 - 11.2016
Farm Hand
Hartland Equestrian
09.2005 - 08.2014
Certified Medical Assistant - Medical Assisting
Huron Valley Adult Education