Mary Jane Ulrich-Perrone

• Guided Great Lakes Shore Excursions guests through ports, landmarks, and local attractions.
• Delivered clear tour commentary on history, culture, and regional highlights.
• Coordinated guest boarding, departures, and return timing with excursion staff.
• Explained exhibits using clear, friendly language and local knowledge.
• Led guests through attractions, sharing site rules and route details.
• Answered guest questions and provided accurate information about exhibits.
• Managed group movement and maintained orderly visitor flow throughout routes.
• Assisted visitors with directions and general information about the area.
• Greeted guests upon arrival and provided them with necessary safety instructions.
• Displayed strong public speaking and communication skills to facilitate high quality guest tours.
• Educated and shared natural, geological and cultural history through story-telling.

• Guided motorcoach groups through regional attractions for Straits Area Step On Guide Service.
• Delivered clear commentary on local history, landmarks, and points of interest.
• Escorted guests between destinations using planned tour routes and schedules.

• Greeted visitors with historic park information and friendly service.
• Answered visitor questions about sites, tours, and park rules.
• I became knowledgeable about the history of Colonial Michilimackinac Living History and the demonstrations and attractions for our guests. I explained more information to make a more enjoyable visiting experience to our guests. I offered to photograph our guests with their visiting dogs, cats and birds.

I became knowledgeable about the history of Colonial Michilimackinac Living History and the demonstrations and attractions for our guests. I explained additional information to make a more enjoyable visiting experience for our guests. I offered to photograph our guests with their visiting dogs, cats and birds.

I was responsible for counting the cash drawer at the beginning and end of my shift and balance the cash drawResponsible for creating store displays of the merchandise to attract the guests' eye.eye. Initiated conversations with the guests to encourage them and I used my professional verbal sales skills which increased store sales.

• Led sightseeing tours for Petoskey Area guests through local landmarks and scenic routes.
• Explained area history, attractions, and safety guidelines to diverse tour groups.
• Developed and delivered narration for my tours with enthusiasm.

Coordinated guest boarding, timing, and route changes with tour operations staff.