Janet Purnell
Frisco,NC
Summary
Dedicated Ferry and Cruise Professional experienced in passenger boarding, vessel safety, and emergency procedures. Delivered exceptional customer service while fostering safe and welcoming environments for guests. Contributed to efficient operations during seasonal ferry services.
Overview
1
1
Certification
55
55
years of professional experience
Work History
Crew Member/ Cruise Director
NCDOT - Ferry Division
Hatteras, North Carolina
04.2021 - 11.2026
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Addressed passenger concerns and complaints to ensure satisfaction and a positive onboard experience.
- Organized and managed onboard entertainment activities, such as games, shows, music and competitions.
- Presented an informative and historical presentation to tourists
- Arranged various tasks and activities to ensure smooth operations on the ferry. Restocked restocked supplies to support operations and team productivity.
- Monitored deck areas for hazards and maintained passenger safety.
- Assisted passengers during boarding and disembarkation on ferry vessels.
- Supported emergency drills and followed ferry evacuation procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned vessel cabins, decks, and restrooms before and after crossings.
Lead Sales and Service Associate
United States Postal Service
Henderson, Nevada
05.1985 - 01.2020
- Processed retail transactions accurately using postal systems, cash drawers, and payment terminals, and contributed to smooth daily operations.
- Assisted customers with mail services, postage, and package acceptance, ensuring efficient service at postal counter.
- Responded to customer inquiries about PO Boxes, delivery options, and mailing services, enhancing customer understanding and satisfaction.
- Maintained lobby, counter, and service areas to support daily postal operations.
- Tracked attendance, absences, and coverage needs in scheduling records.
- Communicated schedule revisions to supervisors, employees, and vendors.
Medical Receptionist
Irving J. Klein, DO
Gloucester City, New Jersey
05.1972 - 05.1985
- Scheduled appointments and managed daily patient calendars for Irving J. Klein, DO.
- Verified insurance information and updated patient records with accurate office details.
- Supported physicians and staff with reception coverage and daily administrative tasks.
Education
High School Diploma -
Gloucester City Jr. Sr. High School
Gloucester City, NJ06-1972
Associate of Arts -
Camden County College
Blackwood, NJSkills
- Boarding assistance
- Safety management
- Emergency procedures
- Onboard entertainment
- Sanitation procedures
- Tour narration
- Customer service
Certification
- Merchant Mariner Credential, US Coast Guard, USA000646682, Ordinary Seaman, Wiper
- Transportation Worker Industry Card 29517130 70990000
Timeline
Crew Member/ Cruise Director
NCDOT - Ferry Division
04.2021 - 11.2026
Lead Sales and Service Associate
United States Postal Service
05.1985 - 01.2020
Medical Receptionist
Irving J. Klein, DO
05.1972 - 05.1985
High School Diploma -
Gloucester City Jr. Sr. High School
Associate of Arts -
Camden County College