Summary
Overview
Work History
Education
Skills
Timeline
Generic

MaryJo Blair

Las Vegas,NV

Summary

Customer service professional with proven expertise in managing support teams and enhancing operational efficiency. Achievements include fostering team collaboration and driving measurable results. Highly adaptable to evolving demands with strong skills in conflict resolution and staff training.

Overview

43
43
years of professional experience

Work History

Owner of Heaven Scent House Cleaning LLC

Independent Contractor
04.2016 - Current
  • Implemented time-saving strategies, enhancing productivity through improved scheduling and task prioritization.
  • Received numerous positive client reviews for attention to detail and strong work ethic.
  • Delivered exceptional customer service through active listening and effective problem-solving skills.
  • Maintained a safe working environment by ensuring proper use of cleaning products and equipment.
  • Tailored cleaning services to meet individual client needs, boosting overall satisfaction.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Owner - Operator

Today’s Wall Coverings
06.1982 - 04.2016
  • Founded and managed a successful home improvement business, driving growth and profitability.
  • Oversaw all business operations, including marketing, budgeting, and customer relations.
  • Trained and supervised employees to ensure adherence to company standards.
  • Delivered exceptional customer service by promptly addressing issues and concerns.
  • Streamlined daily operations for optimal efficiency, reducing costs significantly.
  • Consulted with customers to assess needs and recommend tailored solutions.
  • Built strong relationships with suppliers to secure competitive pricing and timely deliveries.

Customer Service Representative

Home Depot
03.1999 - 04.2001
  • Delivered exceptional customer service across all departments, enhancing customer satisfaction.
  • Assisted customers with product selection, providing expert advice on home improvement projects.
  • Resolved customer inquiries and issues promptly and efficiently to maintain operational flow.
  • Maintained a clean, organized sales floor, ensuring product availability and attractive displays.
  • Managed high-stress situations effectively, demonstrating professionalism during conflict resolution.

Education

Associate of Arts - Business Management

Erie Community College
Buffalo, NY

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Project management
  • Operations management
  • Business management
  • Staff management
  • Budget development
  • Customer service
  • Attention to detail
  • Work Planning and Prioritization

Timeline

Owner of Heaven Scent House Cleaning LLC

Independent Contractor
04.2016 - Current

Customer Service Representative

Home Depot
03.1999 - 04.2001

Owner - Operator

Today’s Wall Coverings
06.1982 - 04.2016

Associate of Arts - Business Management

Erie Community College

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